Technical Support Engineer- Chile
hace 23 horas
About the Role As a technical support specialist at Shopic, you’ll be responsible for providing timely and effective Tier II support to our customers across both production and pre‑production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers. About Shopic Shopic is an AI RetailTech startup specialising in retail solutions and shopping experiences. Our technology turns shopping experiences into an AI vision‑based technology. Our core products include SmartCart , which enables shoppers to grab products and bypass checkout lines, and ShopWatch , a sophisticated computer vision and data analytics tool designed to monitor and reduce "shrink" (loss/theft) at Self‑Checkout (SCO) stations. Powered by computer vision and data analytics, ShopWatch will soon be deployed in major retailers. We are currently expanding our ShopWatch footprint with major retailers in Chile and are seeking professional, customer‑facing technical experts to join our growing team. Responsibilities Act as the primary technical escalation point for the Chile region, diagnosing complex issues across software components. Investigate, own, and resolve technical bugs. When necessary, triage and elevate issues to R&D and Engineering teams while maintaining clear communication. Monitor and support production environments, ensuring all configurations and updates follow best practices and meet strict SLA requirements. Using various tools, investigate, own, and solve/escalate technical bugs or requests. Support, monitor, test, troubleshoot and document using Mixpanel, Jira, Confluence, Zendesk, Remote SSH, Slack, etc. Requirements 2+ years of experience in a Technical Support Engineering role or related field. Proven ability to dive deep into system logs to draw conclusions and identify root causes. Hands‑on experience managing time and daily tasks in a dynamic, fast‑paced environment. Fluent written and verbal English skills (the role involves constant collaboration with our HQ in Israel). A natural tech‑savvy who enjoys solving non‑routine issues and tasks. Experience managing and troubleshooting systems remotely via Linux – advantage. Experience with reading or running Bash or Python scripts to automate tasks or extract data – advantage. Experience utilizing AI tools for efficient work – advantage. Seniority level Not Applicable Employment type Full‑time Job function Information Technology Industries Software Development Location Santiago, Santiago Metropolitan Region, Chile Referrals Referrals increase your chances of interviewing at Shopic by 2x. #J-18808-Ljbffr
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Technical Support Engineer- Chile
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Santiago, Chile Shopic A tiempo completoAbout the Role - As a technical support specialist at Shopic, you’ll be responsible for providing timely and effective Tier II support to our customers across both production and pre‑production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers. About Shopic- Shopic is an AI RetailTech...
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