Senior Technical Solutions Architect

hace 2 meses

Pudahuel, Chile ServiceRocket A tiempo completo
About ServiceRocket

We are a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth. At ServiceRocket, we are committed to the development of every team member and the trust of every customer.

Why ServiceRocket?
  • A 20+ year tech services expert with many solutions and partnerships with industry giants.
  • A diverse team with a collaborative mindset, resulting in a 4.7 rating on Glassdoor.
  • Certified as a best place to work for our US, Chile, and Malaysian offices.

We have a fun-loving and inclusive work environment that supports your professional growth and personal well-being. Visit our website to learn more and become a part of our team.

Job Summary

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services.

Key Responsibilities
  • Design, develop, and implement high-quality solutions, including architectural system design.
  • Facilitate customer discussions to discover key business and technical requirements and develop implementation plans based on the identified requirements.
  • Provide experienced guidance, feedback, and recommendations to customers based on established best practices.
  • Support the roll-out, adoption, and scaling of provided solutions for customers.
  • Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship.
  • Advise on internal tools and processes as a senior member of the technical team.
  • Promote yourself as a subject matter expert and valued member of the community.
  • Assist with proposal development and statement of work definitions.
  • Engage with potential customers on sales calls as a technical resource, advising on product solutions.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Mathematics, or related technical disciplines.
  • Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience.
  • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level).
  • Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training.
  • Excellent analytical skills with the ability to take a holistic view across a range of domains.
  • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding into solutions.
  • Excellent communication skills, including workshop facilitation, written, and verbal communication.
  • Experience with Agile development methodologies.
  • Strong knowledge of software products, both in terms of application-side and administration of the various platforms.
  • Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills.
  • Knowledge of scripting languages (e.g., Python, Groovy, Perl, Ruby, Shell Scripting, etc.).
  • Software development skills, to handle the end-to-end development of a small software project (i.e., an integration component).
  • An understanding of web application architecture.
  • Familiarity with ITIL and ITSM principles.
  • Experienced in UAT testing and test use-case development.
  • Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others.
  • Knowledge in cloud technologies.
About Your Leaders

Isabel needs no introduction as a Solutions Architecture Manager and an expert in Professional Services. She leads with a fierce focus on building a supportive culture where fun is part of the job. With her and Gareth, unleash your consultant magic and build awesome tech that makes a difference.

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