Technical Support Specialist for Renewable Energy Assets
hace 2 días
DNV is a leading expert in assurance and risk management, empowering its customers with facts and reliable insights to make informed decisions. Our purpose is to safeguard life, property, and the environment, driving innovation and advancement in safety and performance.
About the RoleWe are seeking an experienced Customer Service Engineer to join our Cloud Solutions team. As the primary contact for our customers, you will provide technical support on our cloud solutions designed to monitor renewable energy assets.
Key Responsibilities:- Technical Support: Provide timely and effective technical assistance to customers via email and phone, ensuring their satisfaction at every step.
- Request Management: Manage customer requests related to Networking, Dataloggers, Device Communications, and implement project modifications based on customer needs.
- Documentation: Create and maintain internal documentation, including electrical and single-line diagrams using AutoCAD.
- Platform Setup: Set up GPM platforms (Web Portal, GPM Plus, GPM Scada, and Horizon) to ensure seamless data consumption and production.
- Quality Improvement: Detect errors and contribute to the improvement of quality processes.
- A university degree in a technical field such as Informatics Systems Management, Electronics Engineering, Telecommunications, or similar.
- A minimum of 3 years of experience in a customer-facing role, providing technical assistance to customers.
- A proven track record of managing customer relationships and resolving issues effectively.
- Fluency in written and spoken Spanish and English.
DNV offers a competitive salary, commensurate with experience, in the range of $65,000 - $90,000 per annum, depending on qualifications and location. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.
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