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Cloud Support Specialist
hace 1 semana
About the Role
At Ll Oefentherapie, we are seeking a highly skilled Cloud Support Specialist to join our rapidly growing team. As a key member of our Oracle Cloud Command Center (OC3) Incident Management Team, you will be responsible for providing world-class support to our top-tier customers.
Key Responsibilities:
- Own every incident and focus on applying standard operating procedures for each Oracle top-tier customer individually or collectively to restore services.
- Continuously work to prevent incidents and automate tasks to improve operational efficiency.
- As an Incident Commander, you will own every Major Incident and focus primarily on the availability of services for customer business functions with the drive towards mitigating incidents within defined SLOs.
- Engage required resources across Oracle, perform timely escalation when needed, and record those events and incident transactions with accurate data to maintain accountability with security and risk assessed on every incident.
Requirements:
- BS or MS in Computer Science, or equivalent is a must.
- Managing and triaging tickets, driving prioritization and execution of work based on impact.
- Passionate about Cloud, customer-focused, experience in incident management + problem management, and thrive in a dynamic team culture.
- Strong leadership skills to direct service teams during Major Incidents.
- Exceptional written and verbal communication skills with meticulous attention to detail.
About Us:
Ll Oefentherapie is a leading provider of cloud-based services, committed to delivering exceptional support to our customers. Our team is passionate about innovation and excellence, and we are looking for like-minded individuals to join us.
