Lead Technical Support Specialist

hace 2 días


Santiago, Metropolitana, Chile Signant Health A tiempo completo
Lead Technical Support Specialist

Signant Health is looking for a highly skilled Lead Technical Support Specialist to join our team.

In this role, you will be responsible for managing knowledge and configuration item information from study launch to study closure, ensuring accurate and timely responses to customer inquiries.

Key Responsibilities:

  • Manage knowledge and configuration item information accurately and efficiently.
  • Develop and implement knowledge management strategies to improve operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless communication and knowledge sharing.
  • Lead a team of technical support specialists in providing expert-level support to customers.

Requirements:

  • Proven experience in technical support and leadership roles.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.

About the Role:

This is an excellent opportunity for a technical support professional to take on a leadership role and drive business results.



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