Relationship Manager
hace 5 días
About Us
Flex Living aims to redefine the rental industry by making it more accessible and convenient. Our mission is to give tenants easy access to rentals worldwide and landlords hassle-free property management.
We're building a small but dynamic team of A-players who are passionate about growth and scalability. Our core value is promoting from within and rewarding ambition.
About The Position
The Customer Relations Specialist will serve as our main point of contact for customers, offering personalized support and nurturing lasting relationships. This role is pivotal in maintaining customer satisfaction, addressing queries, and resolving issues to uphold our exceptional service standards.
Main Responsibilities- Customer Interaction
- Engage promptly with customers through multiple channels.
- Deliver precise information about our services, policies, and properties.
- Efficiently resolve customer complaints.
- Relationship Development
- Nurture long-term relationships with customers by delivering an exceptional experience.
- Regularly check in with clients to ensure satisfaction and address concerns.
- Embody Flex Living's values and dedication to excellence as a brand ambassador.
- Issue Resolution
- Identify and resolve customer concerns related to bookings, payments, or property matters.
- Collaborate with internal teams to provide timely resolutions.
- Feedback and Growth
- Analyze customer feedback to enhance service quality.
- Provide insights to management for enhancing the customer experience.
- Administrative Duties
- Maintain accurate records of customer interactions.
- Compile reports on customer service metrics.
- Proven experience in customer-facing roles.
- Exceptional verbal and written communication skills.
- Strong analytical and conflict-resolution abilities.
- Proficiency in CRM software and customer support tools.
- Able to juggle multiple tasks, prioritize, and manage time effectively.
- A positive attitude with a passion for assisting others.
Benefits and Opportunities
- Attractive compensation package.
- Opportunities for career advancement in a fast-growing company.
- Training and support to aid professional growth.
- A supportive work environment.
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