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Trading Support Professional
hace 1 semana
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users.
We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Our Mission- To build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About Binance VIP & Institutional Team
Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions.
Job Responsibilities- Serve as the point of contact supporting our highest value customers and institutions on Binance's various products.
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
- Provide sufficient guidance and support to VIP customers on integrating and using Binance's system including the use of API.
- Being the first line support for all account and system related issues.
- Serve as the representative of VIP customers to internal teams including account, finance, risk and products.
- Collect customer feedback and manage projects to realise the product change requirements.
- Provide system and product updates to customers to ensure they are aware of all the major changes in time.
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services.
- Understanding of trading platforms or exchange, e.g. knowledge of trading orders.
- Understanding of the use of API in communicating with a trading platform.
- Outstanding problem solving capabilities including solving issues under high pressure.
- Excellent communication skills to be able to facilitate cross departmental communication.
- Able to participate in an on-call rotation, as required by the business.
- Bilingual English/Spanish is required to be able to coordinate with overseas partners and stakeholders.
- Hands-on experience in API trading is a strong plus.
- Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus.
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures.
