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Global Support Liaison

hace 1 semana

Santiago, Metropolitana, Chile Binance A tiempo completo

Binance is a leading player in the global blockchain ecosystem, behind the world's largest cryptocurrency exchange by trading volume and registered users. Our company is trusted by over 250 million people in 100+ countries for its industry-leading security, user fund transparency, trading engine speed, deep liquidity, and unmatched portfolio of digital-asset products.

About the Job:

As a Customer Service Agent, you will play a critical role in supporting our customers through various communication channels. You will be responsible for providing accurate information to resolve problems/issues that arise, while continuously educating yourself with up-to-date and relevant information to support customer service operations.

Key Responsibilities:

  • Support customers through various communication channels.
  • Provide accurate information to resolve problems/issues that arise.
  • Continuously educate yourself with up-to-date and relevant information.
  • Evaluate and escalate issues to team leaders, managers, and other departments as required.
  • Adhere to Quality Assurance standards set by the company.
  • Assist in preparation of other processes as assigned/required by team leaders.
Requirements:

To be successful in this role, you should have 2-3 years of experience in frontline customer support, preferably in the financial or service industry. Additionally, you must possess strong problem-solving skills, be adaptable and resilient, and able to work effectively in a quickly changing environment.

Key Requirements:

  • 2-3 years experience in frontline customer support.
  • Strong problem-solving skills.
  • Ability to adapt to a quickly changing environment.
  • Excellent communication and interpersonal skills.
  • Familiarity with blockchain/digital assets/fintech industry and being a Binance P2P user is an added advantage.

Benefits:

We offer a competitive salary and company benefits, along with opportunities for career growth and continuous learning. As a Binance employee, you will be part of a user-centric global organization with a flat structure, where you can tackle unique projects with autonomy and thrive in a results-driven workplace.