Air Import Specialist
hace 7 días
Job Title: Air Import Specialist
Job Summary:
Expeditors is seeking a highly skilled Air Import Specialist to join our team. As an Air Import Specialist, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.
Responsibilities:
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operating system
* Track and trace shipments as required
* Utilize Process Monitors and Workflows on a daily basis
* Ensure timely movement and delivery of freight to customers
* Ensure documents are timely sent to customers or brokers for customs purposes
* Ensure accurate and timely client invoicing
* Interact with customers in arranging their shipments, exceeding customer service expectations
* Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)
* Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers' policies/requirements
* Understand department process flow, constantly looking for areas of improved efficiency
* Ensure all customers' standard operating procedures are followed and updated
* Meet KPI standards, as per the company procedures
* Overseas communications, timely responses to emails and requests (internal and external)
Requirements:
* 5 years experience in customer service and/or training; or equivalent combination of education and experience
* Understanding of transportation documentation and terms is a plus
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
* Pro-active, strong organizational skills
* Strong desire to learn
* Good computer skills (Excel, Word, PowerPoint)
* Fluent in English
Reporting Structure:
* Supervisor and Manager
Additional Information:
Expeditors offers excellent benefits, including health plan, employee stock purchase plan, training and personnel development program. All your information will be kept confidential according to EEO guidelines.
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