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Client Success Expert

hace 1 semana


Santiago, Metropolitana, Chile Flex Living A tiempo completo
Flex Living's Vision

We aim to transform the rental sector globally, making it easier for tenants to rent homes worldwide.

We're a fast-expanding company, and we need talented individuals like you to help us achieve our goals.

About The Customer Relations Specialist Role

This position requires exceptional communication skills and a passion for helping others.

As a Customer Relations Specialist, you'll be the primary point of contact for our customers, providing personalized support and fostering positive relationships.

Responsibilities and Requirements
  1. Main Point of Contact
  • Respond promptly to customer inquiries via email, phone, and chat.
  • Provide accurate and complete information about our services, policies, and properties.
  • Handle and resolve customer complaints with professionalism and efficiency.
Relationship Building
  • Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.
  • Proactively follow up with clients to ensure satisfaction and address any concerns.
  • Act as a brand ambassador, representing Flex Living's values and commitment to quality.
Issue Resolution
  • Identify and resolve customer issues related to bookings, payments, or property concerns.
  • Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.
Feedback and Improvement
  • Collect and analyze customer feedback to improve service quality.
  • Provide suggestions and insights to management for enhancing the customer experience.
Administrative Support
  • Maintain accurate records of customer interactions in the CRM system.
  • Prepare and update reports on customer service metrics.