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Customer Support Specialist | Thrive in a Multinational Environment
hace 1 mes
Unlock your potential in a multicultural and multilingual environment with SupportYourApp, a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.
As a Customer Support Consultant, you'll thrive in a remote work setup, enjoying a fixed schedule from Monday to Friday, 1 AM–9 AM, Mexico time. Our People First management approach ensures you'll have opportunities to master new skills and achieve challenging goals.
What You Will Do:
- Provide exceptional customer and technical support via calls, emails, and chats, ensuring customers' satisfaction and securely handling their sensitive information.
- Gather required technical information to resolve complex cases, working closely with cross-functional teams.
What You Need to Succeed:
- Excellent German and English (at least C1, written and verbal) communication skills.
- Basic knowledge of Intercom and experience in handling customer communication via phone calls.
- Ability to work collaboratively in a team and independently, with a proactive approach to work.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Technical Background and Education:
- A degree in computer science or information technology is a great plus, but not required.
Benefits and Perks:
- Competitive salary range: $40,000 - $60,000 per year, paid in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance and a responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Our company values diversity and welcomes people with various backgrounds and experiences. If you're passionate about tech and customer support, send your CV in English, highlighting your outstanding skills.
We work with clients from over 30 countries and speak over 60 languages, providing a unique opportunity to grow professionally and personally. Join our team and be part of a global support network that's dedicated to delivering exceptional customer experiences.
