Customer Success Specialist
hace 1 mes
We are seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp.
This is a unique opportunity to work with a global client base, providing exceptional technical support and customer service via various communication channels.
You will be responsible for gathering technical information to resolve complex cases, working collaboratively with cross-functional teams, and ensuring customer satisfaction.
Key Responsibilities- Provide high-quality customer and technical support via calls, emails, and chats.
- Gather required technical information to ensure resolution of complex cases.
- Work effectively with cross-functional teams to deliver excellent results.
- Ensure customer satisfaction through proactive and responsive support.
- Handle sensitive customer information with discretion and security.
- Excellent German and English language skills (at least C1, written and verbal).
- Basic knowledge of Intercom.
- Experience in handling customer communication via phone calls.
- Ability to work collaboratively in a team and independently.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
- Technical background.
- Degree in computer science or information technology.
- A fixed schedule from Monday to Friday, 1 AM–9 AM, Mexico time.
- The opportunity to work fully remotely.
- An inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.
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