Cloud Security Specialist

hace 2 días


Santiago, Metropolitana, Chile CGS A tiempo completo
Position Overview:

Career opportunities exist for a seasoned technical specialist with expertise in cloud technologies and complex IT environments at CGS.

Estimated Salary Range:

$120,000 - $180,000 per annum, depending on location and experience.

Job Description:

The ideal candidate will possess strong technical knowledge of Networking at OSI Model Layers 4-7, hands-on experience configuring top-down firewall rules, and familiarity with Active Directory and LDAP in on-premise environments.

Key Responsibilities:
  • Provide technical support and guidance to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to cloud-based directory services.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Maintain accurate records of customer interactions and issues in Salesforce.
  • Document customer issues and translate them into engineering-centric reports using JIRA.
Required Skills and Qualifications:
  1. 5+ years of experience in customer support, technical support, system administration, or related roles.
  2. BA/BS/MS in Computer Science, Management Information Systems, or related fields.
  3. Familiarity with cross-platform operating systems (Mac OS X, Windows, iOS, Android).
  4. Ability to learn new technologies quickly and adapt to changing environments.
  5. Excellent communication, analytical, and organizational skills.
  6. Strong understanding of fundamental information security concepts and threat vectors.
  7. Experience with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Radius, Federation).
Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, paid time off, and professional development opportunities.



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