Cloud Security Specialist
hace 2 días
Career opportunities exist for a seasoned technical specialist with expertise in cloud technologies and complex IT environments at CGS.
Estimated Salary Range:$120,000 - $180,000 per annum, depending on location and experience.
Job Description:The ideal candidate will possess strong technical knowledge of Networking at OSI Model Layers 4-7, hands-on experience configuring top-down firewall rules, and familiarity with Active Directory and LDAP in on-premise environments.
Key Responsibilities:- Provide technical support and guidance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues related to cloud-based directory services.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and issues in Salesforce.
- Document customer issues and translate them into engineering-centric reports using JIRA.
- 5+ years of experience in customer support, technical support, system administration, or related roles.
- BA/BS/MS in Computer Science, Management Information Systems, or related fields.
- Familiarity with cross-platform operating systems (Mac OS X, Windows, iOS, Android).
- Ability to learn new technologies quickly and adapt to changing environments.
- Excellent communication, analytical, and organizational skills.
- Strong understanding of fundamental information security concepts and threat vectors.
- Experience with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Radius, Federation).
We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, paid time off, and professional development opportunities.
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