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Energy Storage Expert
hace 1 semana
Pylontech seeks a highly skilled professional to provide technical support to customers. The ideal candidate will have experience in energy storage systems and be proficient in both English and Spanish.
Responsibilities and Requirements:
- Provide technical support to customers via remote and on-site visits.
- Troubleshoot and resolve technical issues by identifying root causes and implementing solutions.
- Interact with customers professionally and courteously, demonstrating strong communication skills.
- Conduct product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing.
- Develop training materials and deliver training sessions to educate customers and internal stakeholders.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Desirable Skills and Qualifications:
- Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field.
- At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
- Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team.
- Strong customer focus, technical expertise, and adaptability to change.
