Senior Service Reliability Engineer

hace 3 semanas

Antofagasta, Chile Emprego CL A tiempo completo

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

**Purpose of the role**

Service Operations providing (24/7) support to customers on services included within the private line and data product sets. This support includes accepting and progressing faults received directly from end customers and BT interfaces. It also includes proactive network surveillance and progressing faults to resolution with suppliers and vendors

**Reponsibility**
- Troubleshoot/Diagnose operational faults from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues.
- Ensure On-Time escalation to L3 and Engineering (R&D) teams. Assist 3rd line teams when required..
- Provide Firewall Security design and engineering support to business projects.
- Palo -Alto Support ( Operation, deployment and configuration)
- F5 GTM and LTM - ( Global & Local Traffic Manager Security Module configuration support.)
- Infoblox - Global Domain Name Service ("DNS") and Network Time Protocol Services ("NTP") based on the Infoblox DDI (DNS, DHCP, IPAM)
- Install firmware and patch updates.
- Regular auditing of firewall rules to remove hosts that are decommissioned.
- Adhere to ITIL best practice procedure in relation to all aspects of change and configuration management.
- Own problems and escalate to external vendors as required.
- Define, implement and maintain corporate security policies.
- 24/7 service centre environment interfacing directly with end customers, various BT distributors and customer service centres.
- Responsible for monitoring Security systems performance by identifying customer traffic and customer impacting system problems.
- Proactive Vulnerability and threat mitigation.
- Work with BT partners and end customers to coordinate inter working testing and fault isolation / repair.
- Analyse complex equipment problems and provide recommendations and coordination of repairs or replacement of associated faulty equipment.
- Analyses data and prepares reports detailing results.
- Responsible for driving vendors to repair/replace on reported incidents

**Skills and Experience**
- Working experience in Security Operation Centre and Good approach to take new initiatives
- Current Cisco certifications preferred.
- CCNA Security, CCNP Security, CCSE or any relevant certifications.
- Knowledge and experience on
- Multiple firewall vendors
- Cisco(mandatory), Juniper(desired), Checkpoint(desired), Palo-alto(mandatory).
- F5 GTM and LTM - ( Global & Local Traffic Manager Security Module configuration support.)

(desired)
- Infoblox - Global Domain Name Service ("DNS") and Network Time Protocol Services ("NTP") based on the Infoblox DDI (DNS, DHCP, IPAM)
- Desired
- TCP/IP stack, Routing & Switching Technologies
- Intrusion prevention. NIPS/NIDS
- Firewall ACL Configuration & Access Troubleshooting
- Understanding of BigIQ, Panorama and ASDM (management platform)
- VPN Technologies (Remote Access VPN, Site-to-Site, IPSEC, SSL etc.)
- Knowledge of Networking: OSI Layer, (Spanning tree, vPC, Ether Channel, VLAN, etc.), switching /routing (OSPF, BGP, IPv4/6), DNS/DHCP, network virtualization ( VRF), Firewall Contexts, basics of higher layer protocols: SSL/TLS, HTTP, concepts of NAT, PAT etc.
- Managing firewall and network security systems by establishing and enforcing approved policies.
- Experience on Network Management Tools, Capacity Planning and Analysis
- Expertise in understanding different network topologies and configurations.
- Experience with Network Sniffers, Protocol Analysers, SNMP Monitoring.
- Ability to analyse network traffic.
- Working experience on Event log monitoring tools and Proficient in participating for investigating security breaches activities over network.
- Must be a Team-worker. Good communication skills and team coordination.
- Strong oral and written communication skills and ability to transform technical knowledge into business language (e.g. reports, presentations, etc.)

**Who is the BT Group**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure

  • Service Reliability Engineer

    hace 2 semanas

    Antofagasta, Chile Emprego CL A tiempo completo

    **About BT** BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. We're now a global company operating at the...

  • Field Service Engineer

    hace 2 meses

    Antofagasta, Chile Jord International A tiempo completo

    Field Service Engineer Aftermarket & Field Service · Antofagasta The Field Engineer is to provide capable and effective field support to Jord clients and projects to ensure the reliable operation of equipment supplied and/or serviced by Jord while working with minimal supervision. This includes installation, alignment, pre-commissioning, commissioning,...

  • Noc Engineer Tier Ii

    hace 2 semanas

    Antofagasta, Chile Tier2Tek Staffing Agency A tiempo completo

    Position title NOC Engineer Tier II Description The successful Network Operations Center (NOC) Engineer II will carry out comprehensive network surveillance to ensure the stability and integrity of our production network. The primary responsibility of this role is to maintain network reliability, serving our clients by delivering support aimed at enhancing...

  • Senior Product Support Field Engineer

    hace 6 horas

    Antofagasta, Chile Caterpillar A tiempo completo

    **Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Senior Product Support Field Engineer

    hace 6 días

    Antofagasta, Antofagasta, Chile Caterpillar A tiempo completo

    Career Area:Product SupportYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Senior Process Engineer

    hace 2 semanas

    Antofagasta, Chile LHR Arabia A tiempo completo

    We are seeking a **Senior Process Engineer** responsible for process services, working hand to hand with operations. Perform reports and troubleshooting of assigned area. Recommend action plans to resolve or correct the problems and monitor the implementation of the action plans. Assist Chief Engineer to complete the functional roles and responsibilities....

  • Reliability Engineer

    hace 3 semanas

    Antofagasta, Chile John Crane A tiempo completo

    **Descripción de puesto** - El Ingeniero de Confiabilidad es el responsable de la implementación y seguimiento de los contratos de Servicio con foco en la mejora de la confiabilidad de equipos rotantes, mediante la aplicación de herramientas específicas como ACR, FMEA, RCM, etc. para asegurar los objetivos de JC. Además, es responsable de aplicar...

  • Reliability Engineer

    hace 2 semanas

    Antofagasta, Chile Sandvik A tiempo completo

    Date limite: 14 sept. Pays: Chili Localisation: Antofagasta ID de poste: R0057686 Catégorie d'emploi: Ingénierie **POSTULER À CET EMPLOI** PROPOSITO GENERAL DEL PUESTO: Es el/la responsable de asegurar la operación del servicio y estado de los equipos en faenas y contratos, para que éstos cumplan sus funciones con seguridad y sin fallas, dentro de...

  • Reliability Engineer

    hace 6 días

    Antofagasta, Antofagasta, Chile Sandvik A tiempo completo

    Date limite:14 sept.Pays:ChiliLocalisation:AntofagastaID de poste:R0057686Catégorie d'emploi:IngénieriePOSTULER À CET EMPLOIPROPOSITO GENERAL DEL PUESTO:Es el/la responsable de asegurar la operación del servicio y estado de los equipos en faenas y contratos, para que éstos cumplan sus funciones con seguridad y sin fallas, dentro de sus límites de...

  • Reliability Engineer

    hace 6 días

    Antofagasta, Antofagasta, Chile John Crane A tiempo completo

    Descripción de puesto El Ingeniero de Confiabilidad es el responsable de la implementación y seguimiento de los contratos de Servicio con foco en la mejora de la confiabilidad de equipos rotantes, mediante la aplicación de herramientas específicas como ACR, FMEA, RCM, etc. para asegurar los objetivos de JC. Además, es responsable de aplicar técnicas de...

  • Sales Engineer

    hace 2 meses

    Antofagasta, Chile Advantage A tiempo completo

    Our client is a European multinational, specialist for intelligent drive technology, systems, as well as tailor-made services for diverse industries such as oil and gas, energy, mining and mechanical engineering, ship technology, rail, and commercial vehicles. They are currently searching for a skilled Sales Engineer to develop, maintain, and expand the...

  • Senior Automation Engineer

    hace 6 días

    Antofagasta, Antofagasta, Chile Metso Outotec A tiempo completo

    Would you like to take this opportunity to influence the industry towards a more responsible use of the world's natural resources?At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.This is your invitation to rise above what was possible...

  • Sales Engineer

    hace 6 días

    Antofagasta, Antofagasta, Chile Advantage A tiempo completo

    Our client is a European multinational, specialist for intelligent drive technology, systems, as well as tailor-made services for diverse industries such as oil and gas, energy, mining and mechanical engineering, ship technology, rail, and commercial vehicles. They are currently searching for a skilled Sales Engineer to develop, maintain, and expand the...

  • Instrument Engineer

    hace 2 semanas

    Antofagasta, Chile LHR Arabia A tiempo completo

    We are seeking a **Instrument Engineer** with knowledge in economic principles, engineering codes, standards, and specifications, with 3 years of relevant work experience in oil & petrochemical industry. **OUR CLIENT** Our client is a world leading Refinery & Petrochemical Company located in Rabigh. By adding value to the nation’s key resources, they are...

  • Service Operations

    hace 2 meses

    Antofagasta, Chile Aggreko, LLC A tiempo completo

    Purpose: Positions holders are typically field based focusing on the delivery of planned maintenance programs to ensure reliable and safe asset operation. Activities include: - Coordinating and undertaking a range of maintenance activities within defined operating procedures - Conducting safety inspections and complying with Aggreko's safety regulation -...

  • Senior Linear Programming Engineer

    hace 2 semanas

    Antofagasta, Chile LHR Arabia A tiempo completo

    We are seeking a **Senior Linear Programming **Engineer **to provide experience in Process Engineering with more than five years Linear Programming experience. **OUR CLIENT** Our client is a world leading Refinery & Petrochemical Company located in Rabigh. By adding value to the nation’s key resources, they are attracting diverse new industries and...

  • Senior Automation Engineer

    hace 2 meses

    Antofagasta, Chile Metso Outotec A tiempo completo

    Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources? At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. This is your invitation to rise above what was...

  • Senior Process Engineer Monomer

    hace 2 semanas

    Antofagasta, Chile LHR Arabia A tiempo completo

    We are seeking a **Senior Process Engineer Monomer I** responsible for process services, working hand to hand with operations. Perform reports and troubleshooting of assigned area. Recommend action plans to resolve or correct the problems and monitor the implementation of the action plans. Assist Chief Engineer to complete the functional roles and...

  • Data Engineer Ii

    hace 1 semana

    Antofagasta, Chile OnProcess A tiempo completo

    **Job Overview**: The Data Engineer II will be part of a team responsible for designing, building, optimizing, and pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The Data Engineer II will be responsible to ensure data consistency, integrity and traceability while maintaining the highest level of...

  • Planning Engineer

    hace 2 meses

    Antofagasta, Chile Grafton Recruitment Chile A tiempo completo

    In Grafton, we are currently looking for a Senior Planning Engineer to join the team of our client Power China. Their main functions will be: Scheduling: - Select appropriate tools/software for scheduling and reporting; - Set up the WBS and prepare baseline programme in compliance with tender or contract requirements; - Update and revise the...