Client Relations Coordinator

hace 7 meses


Santiago de Chile Symphonic Distribution A tiempo completo

**Client Relations Coordinator**

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we want to also work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The **Client Relations Coordinator **will work remote as a full time employee with our growing team in **Chile**.

**In a Nutshell //**

The **Client Relations Coordinator **for Symphonic is the liaison between Symphonic customers and partners, and other departments within the organization. The role consists of assisting clients and Symphonic internal departments with common support issues, technical support, errors regarding releases, accounting-related questions, phone support, and other queries that arise from day-to-day interactions.

**What you will do //**
- Engage in day-to-day discussions for both Spanish and English requests, including managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to service requests, and consistently meeting commitments.
- Thoroughly understand every service offering of Symphonic Distribution for improved support performance.
- Suggest solutions to clients - show and enable clients to learn the system properly.
- Assist with one-off requests or tasks as assigned by management of the Client Relations department.
- As needed, and with the support of Technology, reach out to clients to request redeliveries of audio and releases on an as-needed basis.
- Develop a full understanding of Style Guides for iTunes / Apple Music and Spotify for content review and best practices.
- Educate clients on the Apple and Spotify style guide and its contents.
- Help Maintain Symphonic’s public-facing knowledge base
- Review past Spanish help desk articles and follow up with clients on past issues to improve customer satisfaction. (Check bad reviews and ensure each article has relevant and proper linking)
- Assist Client Relations team in translating articles from English to Spanish
- Create new Spanish articles as issues arise.
- Update existing Spanish articles for better optimization, adding and updating keywords and tags.
- Review competitor help desks for comparisons (CD Baby, Label Engine, Beatport, etc)
- Provide feedback and suggestions for constant refinement of the Client Relations processes through available tools (HubSpot, SMS, Zendesk)
- Assist Content Team as needed with the loading and/or updating of clients’ catalogs and content approvals as needed.
- Handle submissions for SoundScan service.

**What you need to have //**
- 3 years of experience in a customer service capacity
- Ability to speak, write and read English and Spanish fluently
- High School Diploma or GED

**What will set you apart //**
- Experience resolving systems issues or investigating customer service inquiries
- If your English sounds like or very near to a native English speaker

**Additional Insights**
- This role will report to the Client Relations Manager



  • Santiago de Chile Symphonic Distribution A tiempo completo

    **Content Approval Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...


  • Santiago de Chile Symphonic Distribution A tiempo completo

    **Content Approval Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...

  • Marketing Coordinator

    hace 7 meses


    Santiago de Chile Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: As a Marketing Coordinator, you will be responsible for the preparation and execution of the external marketing and communications activities for a set of 3-4 Practice Areas (PA) in Central and Spanish-Speaking South America (SSA), to enhance visibility and presence in local markets. You will work in close collaboration with the Marketing...

  • Project Coordinator

    hace 7 meses


    Santiago de Chile GP Strategies Corporation A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...


  • Santiago de Chile Novo Nordisk A tiempo completo

    Strategic Communications Coordinator **Category**:Corporate Affairs**Location**:Santiago, Región Metropolitana, CL- **The position** - As a Strategic Communications Coordinator at Novo Nordisk, you will: - Develop and implement internal and external communications strategies to broaden exposure to the business. - Maintain and enhance positive relations...


  • Santiago de Chile GEODIS A tiempo completo

    Business Development Coordinator GEODIS, empresa líder global en Freight Forwarding, busca incorporar a su equipo un profesional calificado para unirse a nuestro equipo como Business Development Coordinator. Este rol es esencial para liderar nuestros procesos de licitación y garantizar la excelencia operativa y la satisfacción del cliente. **Tareas...


  • Santiago, Metropolitana, Chile Michael Page A tiempo completo

    Job DescriptionAs a Strategic Operations Coordinator at Michael Page, you will play a key role in driving business growth and ensuring operational effectiveness. This exciting opportunity involves leading projects from conception to implementation, managing cross-functional teams, and developing innovative strategies to address business challenges.Key...

  • Logistic Coordinator

    hace 7 meses


    Santiago de Chile Hatch A tiempo completo

    **Requisition ID**:89203 **Job Category**:Procurement **Location**:Santiago, Santiago Province, Chile Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...


  • Santiago de Chile JetFuel.Agency A tiempo completo

    **Company Description** Jetfuel.agency is a digital marketing agency specializing in digital marketing for e-commerce clients that are over $5M in size. Our clients rave about our agency’s ability to drive measurable performance, our no BS get stuff done attitude, and our innovative, groundbreaking digital marketing strategies. If you want to make an...


  • Santiago de Chile Tractebel A tiempo completo

    **TRACTEBEL-Engie Chile**, is seeking **BIM and Interface Coordinator** (above 10 years of experience) to join our site works team in Santiago. **Responsibilities**: - BIM Coordinator will be involved in Industrial, electrical and Industrial projects. - As BIM Coordinator be responsible for supporting Mechanical, Electrical, Plumbing and Building...


  • Santiago de Chile GEODIS A tiempo completo

    **Inside Sales Coordinator** En GEODIS, estamos buscando un **Inside Sales Coordinator** para unirse a nuestro equipo. Este rol se enfoca en desarrollar y mantener relaciones estratégicas con grandes cuentas nacionales e internacionales, asegurando un crecimiento sostenible y un alto nível de servicio. **Principales Responsabilidades** - Gestionar el...


  • Chile CVS Health A tiempo completo

    Retail Health Coordinator - Valparaiso, IN Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our...


  • Santiago de Chile GEODIS A tiempo completo

    **Business Development Coordinator** GEODIS, empresa líder global en Freight Forwarding, busca incorporar a su equipo un recién titulado en Ingeniería Comercial para unirse a nuestro equipo como Business Development Coordinator. Este rol es esencial para liderar nuestros procesos de licitación y garantizar la excelencia operativa y la satisfacción del...

  • Project Coordinator

    hace 6 meses


    Santiago de Chile NTT A tiempo completo

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Santiago, Metropolitana, Chile CVS Health A tiempo completo

    Retail Health Services CoordinatorWe are seeking a highly motivated and detail-oriented Retail Health Services Coordinator to join our team at CVS Health in Valparaiso, IN.This role will require you to work from an existing CVS HealthHUB location within the Wellness room. Under the remote supervision of a clinical operation leader and local leader, you will...


  • Santiago de Chile Kenvue A tiempo completo

    Description Kenvue está reclutando: **Commercial Quality Coordinator** Este puesto reporta directamente a Commercial Quality Latin America Sur Sr. Manager y se ubica en Chile. **Quiénes somos** En Kenvue, comprendemos el poder extraordinario del cuidado diario. Desarrollados durante más de un siglo de legado y con base en la ciencia, somos el hogar de...


  • Santiago de Chile Alternattiva A tiempo completo

    Nos encontramos en la búsqueda de un Facility Coordinator, para nuestro cliente del rubro inmobiliario, para dependencias ubicadas en Providencia. Funciones: - Administrar gestión de Facilities Management para oficina clientes corporativos. Supervisar tareas de limpieza, mantenimiento en el sitiode cliente del área clínica. - Mantener actualizados los...

  • Project Coordinator

    hace 1 mes


    Santiago de Chile VERIDAPT A tiempo completo

    **Company Description** We are on a mission to make commodities more secure and sustainable. Our easy-to-use award-winning hardware and software provides real-time visibility of emissions, energy, agricultural and metals commodities that delivers reliable data to our clients to track their progress, save them money and help them reach net-zero targets for a...

  • Account Coordinator

    hace 2 meses


    Santiago de Chile The Global Talent Co. A tiempo completo

    **Account Coordinator (B2B Marketing Agency)**: **Full-time, Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. You will be...

  • Facility Coordinator

    hace 6 meses


    Santiago de Chile Cushman & Wakefield A tiempo completo

    **Job Title** Facility Coordinator **Job Description Summary** [Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of...