Retail Health Services Coordinator

hace 2 semanas

Santiago, Metropolitana, Chile CVS Health A tiempo completo
Retail Health Services Coordinator

We are seeking a highly motivated and detail-oriented Retail Health Services Coordinator to join our team at CVS Health in Valparaiso, IN.

This role will require you to work from an existing CVS HealthHUB location within the Wellness room. Under the remote supervision of a clinical operation leader and local leader, you will communicate with plan and retail health identified members telephonically on open healthcare gaps. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.

As a Retail Health Services Coordinator, you will deliver on the company's purpose of bringing our heart to every moment of their health through a focus on excellent, purpose-driven customer service. You will act as a navigator and coordinator to proactively engage, assist, and promote initiatives relevant to healthcare gaps.

This position is responsible for coordinating patient care related to scheduling, organizing, and managing aspects of the patient's healthcare treatment and maintenance. You will be responsible to arrange and manage patient care as directed by the healthcare provider, provide self-care literature, arrange community support, and track and coordinate patient care utilization.

Key Responsibilities:

  1. Coordinate patient flow throughout all scheduled appointments.
  2. Interact with customers/patients/members/coworkers telephonically and eventually through technology-based interactions, including video, email, text, etc., and deliver healthcare reminders.
  3. Schedule, track, and reconcile patient referrals and diagnostic tests, as appropriate.
  4. Demonstrate proficiency managing email in an Outlook account, and using remote communication software such as Skype, Microsoft Teams, and WebEx.
  5. Adhere to care management, privacy, and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies, and procedures.
  6. Provide superior customer service to internal and external clients, customers, and patients.
  7. Communicate with clinical team, patients, and families on recommended patient care plans.
  8. Notify clinical care team of any changes or barriers they encounter as appropriate.
  9. Cross train to other areas of the retail health management/Gaps in care, as appropriate.

Requirements:

  1. A High School Diploma or equivalent is required. An associate degree is preferred.
  2. A minimum of 3-5 years of healthcare, customer service, patient relations, and/or hospitality concierge experience is required.
  3. Strong computer, data entry, and typing skills; ability to work between multiple technology platforms.
  4. Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  5. Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with members, patients, and caregivers.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. If you are passionate about delivering exceptional customer service and have experience in healthcare or customer-facing roles, we encourage you to apply.

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