Customer Support Representative
hace 4 semanas
En Nubox facilitamos y transformamos día a día la vida de miles de emprendedores, Pymes y contadores de Latinoamérica, entregándoles soluciones tecnológicas con aplicaciones de contabilidad, nomina y factura electrónica, permitiéndoles tomar mejores decisiones basadas en información financiera confiable y en tiempo real. Hoy como empresa Saas líder en la región, somos parte de Suma+, transformando la administración de pymes por Latam.
El **Customer Support Representative** será responsable de entregar soporte, hacer seguimiento y otorgar solución a los problemas, consultas y requerimientos que presenten los clientes. Deberá asegurar una experiência de servicio óptima, con el objetivo de cumplir las expectativas y así convertir clientes en promotores de Nubox.
**Las principales funciones del cargo son:
- Entregar soporte a nuestros clientes que tengan necesidad de orientación en cualquiera los sistemas o procesos de la compañía.
- Otorgar solución a las diferentes necesidades de nuestros clientes, asegurando la mejor experiência de servicio para ellos.
- Resolver y acompañar a los clientes en las diferentes consultas en el canal de chat y/o Mail
- Aportar a la mejora continua de nuestros procesos y puntos de contacto con nuestros clientes a fin de mejorar la experiência y cumplir la propuesta de valor.
**¿Qué necesitas para postular?**
- Desde 2 años de experiência en roles de Servicio a clientes o afín (excluyente)
- Experiência en el uso de algún ERP contable o de remuneraciones (excluyente)
- Experiência en cálculo de remuneraciones (excluyente)
- Experiência contable (deseable)
**¿Qué beneficios tendrás siendo un Nuboxero?**
- Cultura ágil, desafiante y con alto impacto en los clientes
- Espacio para ser protagonista y generar cambios
- Beneficios pro-calidad de vida
- Modelo de trabajo Híbrido (lo mejor de la flexibilidad entre casa y oficinas)
- Entre muchos otros
**En Nubox respetamos y disfrutamos la diversidad. Creamos un ambiente de desarrollo profesional Seguro, vivimos la verdadera inclusión y la igualdad de oportunidades.**
***
**Postula y súmate a nuestro lindo propósito de **_impulsar a las pymes a que cumplan su sueño _****:
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