Technical Support Specialist
hace 1 mes
Empowering Innovation
Siemen Gamesa is seeking a highly skilled Technical Support Engineer to join our team. As a key member of our Offshore Wind Turbine team, you will provide technical support and expertise to ensure the smooth operation of our wind turbines.
Key Responsibilities:
- Advanced troubleshooting of direct drive wind turbines through remote data analysis
- Guiding site technicians through non-destructive testing and troubleshooting via phone, video calls, or augmented reality technology
- Responding to technical queries from sites and providing step-by-step guidance on troubleshooting wind turbines
- Collaborating with sites, commissioning teams, spares and supplies teams, and after-market teams to identify parts, specifications, and alternatives to reduce turbine downtime
- Managing cases in various case management systems, such as Salesforce, MORS, Windhub, and JIRA, with a focus on timely response and resolution
- Providing technical guidance and conducting training sessions as needed, and conducting customer visits to remote operations centers
- Ensuring response times of less than 48 hours and case completion/escalation within 5 days
- Supporting commissioning teams with technical issues during the commissioning and handover of turbines from project to operations phase
- Presenting and explaining technical issues to various stakeholders in a clear and concise manner
- Contributing to the creation of draft documents by providing technical, quality, and safety inputs
- Assisting the Quality, Environment, Health, and Safety team in conducting rapid risk assessments, creating quality documents, and disseminating bulletins as needed
- Analyzing failure trends and material consumption using data analytics
- Working in a flexible shift pattern to provide 7-day coverage
- Being extremely organized with respect to documentation and able to access it promptly
- Traveling up to 25% of the time and working on-site in turbines at heights of 70 meters or more, as needed
- Requiring great verbal and written communication skills, customer service orientation, and a professional and positive attitude
- Undergoing and passing fitness tests, basic climb, rescue, CPR, classroom, and hands-on training at training centers and sites, as required
Requirements:
- Bachelor's degree in Engineering or Associate Engineering degree with at least 8 years of hands-on work experience in wind turbine trouble-shooting or major component changeouts
- Preference for bilingual English (mandatory) and Spanish (desirable)
- Qualified applicants must be legally authorized for employment in the United States and will not require employer-sponsored work authorization now or in the future
Siemens Gamesa is an Equal Opportunity Employer
We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.
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