Customer Sucess Manager

hace 4 semanas

Santiago de Chile IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

Your responsibilities in that role will be:

- To deeply understand customer business and technology needs in order to become the face of IBM to the customer
- To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Growth Offerings and to built on Red Hat OpenShift or other container-based platforms
- Leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- To handle difficult customers or situations and demonstrate resolutions
- A willingness to take initiative and tackle things on your own
- Navigating data and people to find answers
- Execute customer success plans to drive adoption post-deployment
- Co-creating MVPs to accelerate time to value
- Driving bootcamps to enable practitioners with essential solutions skills

**Required Technical and Professional Expertise**
- 3 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g. as technical customer success manage, consultant, pre-sales, enterprise architect or equivalent)
- Deep technical understanding and at least 2 years of hands-on experience with Containers, Value Prop, Use Cases, Competitive Differentiation
- Technical understanding of IBM Software and Cloud Services
- Proven ability to show customers how to “use” the offerings to get to first productive use and
- Proactive expansion
- You can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
- Analytical mindset and problem-solving skills
- Strong interpersonal relationship building and executive communications skills
- You have worked for at least 2 years in a job role that required to manage multiple customer accounts and projects simultaneously
- Fluent in English

**Preferred Technical and Professional Expertise**
- At least 2 years of hands-on experience working with OpenShift and Hybrid Cloud & AI Growth Offerings
- At least 2 years of hands-on experience working in B2B Enterprise Software

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

**About IBM**

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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