Customer Success Advisor, Resource Optimization

hace 3 meses


Santiago de Chile Hexagon Mining, Inc. A tiempo completo

**The Company**:
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

**Purpose of Position**:
Customer Success Advisors are technical specialists and trusted advisors for HxGN Mining solutions. Working directly with customers, BDMs, Account Managers and Product Development teams.

They are responsible for ensuring retention and customer growth through the following:

- Working alongside regional AMs/BDMs to support them during the pre/post-sales process by defining & scoping technology solutions for mining customers.
- Acting as the trusted advisor for the customer to ensure the HxGN solutions will deliver against customer needs.
- Provide proactive customer care for successful adoption of HxGN solutions.
- Identifying on a regular basis opportunity for customers to gain more value out of HxGN solutions.
- Identify opportunities for customers to improve their operations through use of additional HxGN technologies. Referring these opportunities to Account Managers and/or BDMs as cross sell / up sell opportunities within a customer account.

As members of the Advisor group, the Customer Success Advisor is expected to undertake the following:

- Undertake various assigned initiatives that are designed to further HxGN’s success.
- Actively pursue industry participation, including development and presentation of papers, creation of case studies with customers

**Major Areas of Responsibility**:

- Support Account Managers in developing strategic account plans.
- Create project/implementation scope for new sales.
- Create project/implementation scope for new sales. Implement systems for new sales.
- Act as a Subject Matter Expert for HxGN Technologies.
- Provide technical support to Account Managers and Business Development Managers.
- Write technical reports.
- System Audits.
- Site visits.
- Recommend solutions to Account Managers and establish strategic relationships for developing future sales distributions and channels, and deepening relationships with customers for long-term value.
- Identify cross-selling or upselling opportunities.
- Develop and maintain a high level of understanding of HxGN products and solutions to provide continued guidance and recommendations to customers.
- Demonstrate HxGN products and solutions to customers.
- Conduct comprehensive ROI assessments of implemented technical solutions, analyzing their value and impact on business outcomes.

**Knowledge and Experience - Required**:

- Tertiary qualification (or equivalent) in mining, technology, or geology
- 3-5 years’ experience in mining related business

**Knowledge and Experience - Desired**:

- Consultancy/advisory experience in a customer-facing role
- Subject Matter Expert experience in Mine Engineering/Planning, Drill and Blast Engineering/Technology and/or Ore Control
- Programming experience (e.g. Python)
- BMM System
- Fleet Management Systems
- Split Engineering
- Experience with MinePlan 3D
- Ore Control (Axis)
- Planner or Activity Scheduler
- Acquire or other drillhole database management systems
- Geo-modeling
- Survey
- Process Manager
- Compass

**Travel**:

- Considerable regional and periodic international travel required to fulfil this role.

**Additional Information**:

- Remote/Work from Home may be considered

***:
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics



  • Santiago de Chile Hexagon Mining, Inc. A tiempo completo

    **The Company**: Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future. Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. **Purpose of Position**: Principal...


  • Santiago de Chile Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...


  • Santiago de Chile Carrot Fertility A tiempo completo

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Santiago de Chile Modular Mining Systems, Inc A tiempo completo

    **Customer Success Manager - Modular Mining**: **Location**: Santiago, CL **Req ID**: 28007 **Onsite or Remote**: Onsite Position **Customer Success Manager** **The Company** Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every...


  • Santiago de Chile Frontapp A tiempo completo

    Location - Santiago, Chile Type - Full time Department - Customer Success Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI...


  • Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize...


  • Santiago de Chile Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Santiago de Chile Unilode A tiempo completo

    **About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...


  • Santiago de Chile Unilode A tiempo completo

    **About Unilode** **Position Overview** The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer...


  • Santiago de Chile SAP A tiempo completo

    **We help the world run better** **Key Areas of Responsibility and Tasks** As a Specialist Customer Success Partner** **(**S-CSP**) for SAP CE&X Procurement in LAC South - Argentina, you will be responsible for customer success, adoption and consumption, revenue retention, renewals and Network growth of SAP Ariba and Fieldglass customer relationships. You...


  • Santiago de Chile PagerDuty A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! **ˇJob Description** Portfolio Customer Success Manager Do you thrive on building relationships and ensuring customer...


  • Santiago de Chile Genesys A tiempo completo

    **Position Purpose** The goal of this Customer Success Manager role is to establish a life-long relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. **Key Responsibilities** They are the customer’s advocate and champion throughout their journey with Genesys. They...


  • Santiago de Chile Cisco Systems A tiempo completo

    **Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...


  • Santiago de Chile Racional A tiempo completo

    Racional es una App para invertir que busca democratizar las finanzas. Con sólo $5.000, puedes empezar a invertir en fondos y empresas que están en la bolsa —tanto de Chile como de Estados Unidos— a través de tu celular Estamos creciendo muy rápido: en Chile ya son más de **85 mil personas** invirtiendo con Racional y mes a mes vemos cada vez más...


  • Santiago de Chile Enerlink A tiempo completo

    **Sobre Enerlink**: Enerlink es una startup de tecnología que provee soluciones para que las empresas puedan hacer un manejo inteligente de su energía. Contamos con soluciones de gestión, medición inteligente y electromovilidad. Nuestro equipo combina experiência en desarrollo de software y hardware, IoT, análisis de datos, mercados eléctricos y...


  • Santiago de Chile Seequent A tiempo completo

    **The Company** A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software. Because when everyone can see the full picture, they can make better decisions that benefit people and the planet. Every day, our customers in over 100...


  • Santiago de Chile Test Pro A tiempo completo

    **Who are we?** We are an educational company. At Test Pro, we help people master a successful IT profession and find a dream job. We have over 2000 satisfied graduated students. The main office of the company is in Los Angeles (USA). Our employees are in different countries: USA, Russia, Ukraine, Kazakhstan, Canada, Belarus. We are united by a common...


  • Santiago de Chile Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...


  • Santiago de Chile Sovos Compliance A tiempo completo

    **Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...


  • Santiago de Chile NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...