Commercial Coordinator
hace 3 semanas
Major Accountabilities
~ Responsable de apoyar a los representantes de ventas y socios de canal en el procesamiento de pedidos / devoluciones; proporcionar métricas/informes al equipo de ventas y también involucrar a los HCP para el pago de gastos.
~ Reciba y emita llamadas para proporcionar un servicio cercano y la resolución del cliente a través de un seguimiento personalizado.
~ Asesorar y proporcionar información sobre la propuesta de valor de la empresa, en relación con productos, condiciones comerciales y valor añadido.
~ Realice un seguimiento de los pedidos, así como resuelva las dudas de los clientes sobre productos, precios, entrega, disponibilidad y características.
~ Registre y analice toda la información para ayudar a mejorar el conocimiento del cliente y mejorar la experiência del cliente
~ Colabore con el Gerente de Atención al Cliente y el Cliente Process Assurance Lead intercambiando información como una estrategia de desarrollo de negocios y marketing. Proporcione retroalimentación sobre la eficiencia de los procesos orientados para mejorar la experiência del cliente.
~ Ser la primera línea de contacto para la fuerza de ventas con central, realizando un seguimiento exhaustivo de las consultas y/o incidencias generadas para un cliente.
~ Gestionar el procesamiento de pedidos para farmacias, asumiendo la responsabilidad de la gestión del pedido mensual, así como de cualquier otro proceso operativo que el cliente requiera.
~ Gestión de devoluciones por caducidad y falta de rotación.
~ Procesamiento y seguimiento de pedidos de la plataforma. Fecha de inicio, fecha de finalización, sustitución e inclusión de nuevos productos.
~ Análisis de la situación de las existencias: Stocks internos y nível de stock en el canal por mayorista. Cálculo del impacto en la farmacia. Comunicación a la red de ventas y a la farmacia para su gestión.
~ Coordinación de la implementación de la propuesta de valor en la farmacia.
~ Implementación del plan de compromiso multicanal con la farmacia
Key Performance Indicators
~ Satisfacción del cliente: resultado de la encuesta anual y comentarios de múltiples evaluadores de las partes interesadas.
~Cumplimiento de los plazos de gestión de pedidos.
~Resultados de control de NFCM relacionados con las transacciones de servicio al cliente.
Work Experience
~Comprensión de los procesos de venta / comerciales
**Skills**:
~Cuentas por cobrar
~Manejo de llamadas
~Curiosidad
~Atención al cliente
~Experiência del cliente
~Software de gestión de relaciones con los clientes (CRM)
~Requisitos del cliente
~Servicio al cliente
~Efectividad
~Instalaciones (programas informáticos)
~Acceso a Microsoft
~Microsoft Excel
~Dispositivos móviles
~Construcción de relaciones
~Ventas
~Salesforce Crm
Language
Inglés
null
null
-
Commercial Quality Coordinator
hace 5 meses
Santiago de Chile Kenvue A tiempo completoDescription Kenvue está reclutando: **Commercial Quality Coordinator** Este puesto reporta directamente a Commercial Quality Latin America Sur Sr. Manager y se ubica en Chile. **Quiénes somos** En Kenvue, comprendemos el poder extraordinario del cuidado diario. Desarrollados durante más de un siglo de legado y con base en la ciencia, somos el hogar de...
-
Commercial Coordinator
hace 22 horas
Santiago de Chile Wood Plc A tiempo completoDescripción general / **Responsabilidades**: Wood is currently recruiting for a Commercial Associate position in our Santiago de Chile office. **Responsibilities**: - Conduct pre-award activities, including supporting the tender governance process, reviewing commercial proposals before submission for internal approval, preparing commercial qualifications...
-
Commercial Property Manager Junior
hace 7 meses
Santiago de Chile SYREN S.A A tiempo completoCommercial Property Manager Junior Location: Remote Schedule: Mon-Fri Language(s) Required: English Job Summary (Indeed Application): Skilled and experienced Commercial Property Jr. responsible for overseeing and assistant commercial properties, ensuring operational efficiency, and tenant satisfaction, and maximizing property value. The Commercial...
-
Business & Data Analytics Coordinator
hace 1 semana
Santiago de Chile Uber A tiempo completo**About the Role**: As our Business & Data Analytics Coordinator, you will have the opportunity to drive the analysis behind commercial-related decisions at UberEats. You will perform a range of activities demonstrating your analytical thought leadership and will be involved in leading multiple data-driven projects! This role collaborates with commercial...
-
Account Coordinator Direct
hace 8 meses
Santiago de Chile Uber A tiempo completo**About the Role** As an Account Coordinator at Uber Direct, you will be responsible for handling and developing positive relationships with our key clients. It is the perfect mix between a commercial and an analytical/operational role. If you are passionate about customer service, operations & have commercial skills in partner management, communication,...
-
Training Coordinator
hace 1 semana
Santiago de Chile Johnson & Johnson A tiempo completoPosition: TRAINING COORDINATOR - Chile At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1...
-
Training Coordinator
hace 1 semana
Santiago de Chile Johnson & Johnson A tiempo completoPosition: TRAINING COORDINATOR - Chile At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1...
-
Obesity Marketing Coordinator
hace 6 meses
Santiago de Chile Novo Nordisk A tiempo completoObesity Marketing Coordinator **Category**:Commercial Marketing**Location**:Santiago, Región Metropolitana, CL- **The Position** - As Obesity Marketing Coordinator, you will be responsible of the development and execution of the strategic marketing plan for Obesity in Chile, including brand positioning and promotional material strategy, budget and sales...
-
Commercial Control Coordinator
hace 7 horas
Santiago de Chile Pfizer A tiempo completoPosition Purpose: Perform controls to operational risks to prevent financial impacts. Capture and process market information in order to generate value through the identification of business opportunities and risk reduction in sales management and interaction with the environment. Primary Responsabilities: - Risk Control - Perform periodic controls in SAP...
-
Real Estate Project Coordinator
hace 7 meses
Santiago de Chile GHD A tiempo completoWe have an outstanding opportunity for an experienced **Real Estate Project Coordinator **to join our growing organization. If you are interested in taking your career to the next level, and making a big impact, then this position is for you! Reporting to the Americas Real Estate Leader, you will work on a variety of projects to support the corporate real...
-
Partner Success Coordinator
hace 2 meses
Santiago de Chile Uber A tiempo completo**About the Role** The Partner Success Coordinator is a dynamic opportunity to showcase your skills in relationship and portfolio management within an assigned territory. In this role, you will focus on post-sales support for medium to large businesses, working closely with our restaurant partners to deepen relationships, boost retention, and drive mutual...
-
Analyst - Junior Coordinator
hace 7 meses
Santiago, Chile Evalueserve A tiempo completo**Elevate Your Impact Through Innovation and Learning** We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East and the rest of Asia-Pacific. Recognized by Great Place to Work in India, Chile,...
-
Partner Success Coordinator
hace 7 meses
Santiago de Chile Uber A tiempo completo**About the Role** *** The Partner Success Coordinator role is an opportunity to demonstrate your relationship and portfolio management skills for the assigned territory. This role focuses on post-sales of Medium-to-Big Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with...
-
Customer Marketing Coordinator
hace 1 semana
Santiago de Chile Tate & Lyle A tiempo completo**ROLE DESCRIPTION** The Customer Marketing Coordinator will be responsible for customer facing activities to promote Tate & Lyle’s ingredients and solutions to food and beverage manufactures, being a key player on the execution of our growth strategy for the Andean Region. He/she will work in close collaboration with teams including Category Leaders,...
-
S&op Coordinator
hace 22 horas
Santiago de Chile Prysmian Group A tiempo completoWe are looking for an S&OP Coordinator to join our team. Based in the city of Santiago, Chile, reporting to the Supply Chain Lead, belonging to the Supply Chain management, you will be responsible for establishing and monitoring the fulfillment of delivery deadlines to the commercial area analyzing the current load and cycle times of the products and the...
-
Scaled Smb Coordinator, UBER Eats
hace 7 meses
Santiago de Chile Uber A tiempo completo**About the Role*** The Scaled Coordinator role is a phenomenal opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial...
-
Operations and Logistics Coordinator for Acc
hace 7 meses
Santiago de Chile Novartis A tiempo completo391806BR **Operations and Logistics Coordinator for ACC**: Chile **About the role** Location: Chile #Hybrid About the role: The Operations and Logistics Coordinator is responsible for the planning, coordination and efficient execution of the logistics operations strategy from the import process to the distribution process, responsibly leading...
-
E-commerce Coordinator
hace 7 días
Santiago de Chile H&M A tiempo completoCompany Description **Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer **value, a strong brand and digital growth - join us and take part in setting how we work to deliver an outstanding omni offer...
-
Nuveen Natural Capital, Legal Coordinator
hace 1 semana
Santiago de Chile TIAA A tiempo completoLegal Coordinator With the guidance of the Legal Director in Brazil, the Senior Lawyer will manage all the legal demands in Chile, Uruguay, Panama and Colombia. The Senior Lawyer will have a strategic and important role acting directly with the operations, commercial and finance teams on each country, identifying and managing demands. This person will be...
-
Sourcing & Contracts Coordinator
hace 7 meses
Santiago de Chile De Beers Group of Companies A tiempo completoCompany Description - Anglo American is a leading global mining company. Our products are the essential ingredients of almost every aspect of modern life. Our competitive portfolio of world-class operations and undeveloped resources provides the metals and minerals that make a cleaner, greener, and more sustainable world possible and meet the growing...