Minestar Application Specialist

hace 3 semanas


Santiago de Chile Caterpillar A tiempo completo

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Application Specialist reports to a Site Manager that manages 1 autonomous operation and or 1-2 smaller less complex technology accounts and reports on their status. Also supplies recommendations back through the Product Development group to influence future product development. This position will influence market requirements, trends, and key areas for product improvement. The technology specialist is assigned to a region and will report out on the current status of accounts and will be supported closely by more experienced Application Specialists.

**JOB DUTIES**:Include the following functional areas:
Drive customer recognition of value of product feature design, improved processes, and change management.
- Provides account management and reports on 1-2 smaller less complex sites
- Support smaller customers on recommendations to improve operations using MineStar technology
- Consults with site on basic features and processes are in place to support mining technology
- Benchmarks site performance using several metrics to ensure continuous improvement
- Recommends MineStar Best Practices and processes with support of more experienced Application Specialists
- Support customers through the change management process
- Supports basic training of customer personnel in areas of expertise
- Provides feedback to product feature/benefits
- Drive improvement projects to maintain and increase productivity
- Participate in Field Follows as needed

Improve the industry’s perception of Caterpillar.
- Participate in related mining associations

Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience at customer sites. They will provide excellent communication and build solid relationships with the customer, dealer, and Caterpillar.

Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

**Skill Descriptors**
**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Field Support**:Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

**BACKGROUND/EXPERIENCE**:

- Mining experience in the industry is highly valued.
- English Intermediate
- Bachelor´s Degree
- Preferred 1-2 years of Fleet/Command/Health mining technology experience.
- Basic knowledge of the customer business and the understanding of dealer operations are also required.

LI

**Posting Dates**:
marzo 19, 2024 - marzo 28, 2024
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.



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