Healthcare Application Specialist
hace 3 meses
The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:
**Discovery**
- Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
- Analyse customer processes
- Identify gaps and possible solutions
- Run Edition Proposed solution presentations with the customer.
**Launch**
- Run Edition Customer Induction workshops
- Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
- Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
- Produce clear documentation (business requirements/maps, solution design document, validation scripts)
- Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
- Log any additional configuration through Edition change process and follow up with product team to close the configurations
**Setup**
- Set up customer site configuration
- Create validation scripts for verifying agreed configuration
- Participate in validating the configured system based on solution design
- Participate in validating the migrated data to ensure it works with the solution
- Log errors following the standard corporate procedure
- Support customer validation
- Troubleshoot customer issues during implementation phases
- Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
- Distinguish issues from change requests and log following standard corporate procedure- Document Handover Documentation for Support
**Adoption**
- Participate in Dry Run process
- Prepare Train the trainer material
- Conduct individual and group training, product demonstrations and workshops as required
- Train Customer Trainers on TrakCare functions as per customer solution
- Provide on-site support to Customer Go-Live
**Sustain**
- Liaise with other InterSystems departments to resolve any remaining issues
- Complete the support handover process
**Skills and Experience**
**Essential**
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years' experience working in healthcare and a good understanding of administrative and/or clinical processes
- Experience implementing software solutions
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
**Desirable**
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience with EMR systems
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
**Education & Training**
- University degree or equivalent work experience
- Clinical specialty
- Good knowledge in English and Fluent in Spanish
**About InterSystems**:
-
Healthcare Application Specialist
hace 1 semana
Santiago, Metropolitana, Chile InterSystems A tiempo completoJob Title: Healthcare Application SpecialistWe are seeking a highly skilled and experienced Healthcare Application Specialist to join our team at InterSystems. As a key member of our customer support team, you will be responsible for providing functional knowledge and product support services to our customers.Key Responsibilities:Provide expert-level support...
-
Healthcare IT Specialist
hace 7 días
Santiago, Metropolitana, Chile InterSystems A tiempo completoHealthcare Application SpecialistWe are seeking a highly skilled and experienced professional to join our team at InterSystems as a Healthcare Application Specialist. As a key member of our customer support team, you will be responsible for providing functional knowledge and product support services to our customers.Key Responsibilities:Provide expert-level...
-
Application Support Specialist
hace 4 meses
Santiago de Chile InterSystems A tiempo completoThe Application Specialist (Support) will contribute to the continual product improvement and quality of the InterSystems service offering, by providing functional knowledge and product support services. The Application Specialist (Support) will manage and prioritize customer support requests related to our software for the Patient Administration and...
-
Application Specialist
hace 7 días
Santiago, Metropolitana, Chile InterSystems A tiempo completoJob Title: Application SpecialistInterSystems is seeking an experienced Application Specialist to join our team. As a key member of our implementation team, you will play a critical role in the successful deployment of our hospital information systems (HIS) solutions.Key Responsibilities:Discovery: Analyze client processes to understand their specific needs...
-
Clinical Application Specialist
hace 5 meses
Santiago de Chile Philips A tiempo completo**Job Title**: Clinical Application Specialist (Ultrasound) **Job title**: **Clinical Application Specialist (Ultrasound)** **Your role**: - Provide technical and clinical leadership during the sales process by demonstrating a full range of product features including potential uses, product capabilities, and benefits to customers as needed. - Improve...
-
Application Specialist
hace 2 meses
Santiago, Chile InterSystems A tiempo completoSummaryAs a HIS application specialist with a focus on medication management, you will play a strategic role in the implementation, configuration and support of hospital information systems (HIS). Your primary responsibility will be to ensure efficiency, safety and regulatory compliance in the end-to-end management of the medication cycle by optimizing the...
-
MineStar Application Specialist- Chile
hace 3 semanas
Santiago, Metropolitana, Chile Caterpillar, Inc. A tiempo completoCareer Area: Product Support Join Caterpillar, a global team that cares about the work we do and each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don't just talk about progress and innovation – we make it happen, with our customers, where we work and live. Job Title: Application...
-
Operations Specialist
hace 3 meses
Santiago de Chile Permit Health A tiempo completo**Permit Health — Operations Specialist** **About Permit Health** **About the role** The Permit business is humming along and growing quickly, with leading healthcare companies as customers (companies backed by top Silicon Valley investors such as Y Combinator, General Catalyst, Kleiner Perkins, Stanford, and others). Unlike most startups, we are quite...
-
Clinical Application Specialist Mr/ct
hace 1 mes
Santiago de Chile GE HEALTHCARE A tiempo completo**Job Description Summary**: Responsable de brindar soporte técnico y clínico formal para nuestras Cuentas Estratégicas en Latinoamérica, desde el proceso final de instalación, durante la capacitación y el ciclo de vida de los productos de Resonancia y Tomografía. Las responsabilidades incluyen proporcionar capacitación posventa, actividades de...
-
MineStar Application Specialist
hace 2 semanas
Santiago, Metropolitana, Chile Caterpillar Financial Services Corporation A tiempo completoAbout the RoleCareer Area: Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together,...
-
Application Modernization Specialist
hace 10 horas
Chile Mechanized AI A tiempo completoTitle: Application Modernization Specialist Job Type: Full-Time Location: Remote Company Description: Mechanized AI is at the forefront of AI innovation, leveraging cutting-edge technology to transform legacy systems into modern, efficient, and scalable solutions. We work with enterprise clients to...
-
Application Specialist
hace 2 semanas
Santiago, Metropolitana, Chile InterSystems A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Application Specialist to join our team at InterSystems. As a key member of our implementation and support team, you will play a critical role in the successful deployment and maintenance of our hospital information systems (HIS).Key ResponsibilitiesThe successful candidate will be responsible...
-
Virtual IT Assistant
hace 1 semana
Santiago de Chile IBI Healthcare A tiempo completo**Join IBI Healthcare Institute as a Virtual IT Assistant!** **Responsibilities**: - Maintain and develop our CRM system, ensuring data integrity and functionality. - Implement customizations and enhancements to meet organizational needs. - Design and implement automation solutions to streamline processes and improve efficiency. - Troubleshoot and resolve...
-
Application Platform Sales Specialist
hace 3 meses
Santiago de Chile Red Hat Software A tiempo completoAbout the job: Be the catalyst who creates opportunities, solves problems, and establishes working relationships with our financial services and public sector customers. The Red Hat Tech Sales team is looking for an Application Platform focused Sales Specialist to join us in Buenos Aires, Argentina. In this role, you will lead the growth and development of...
-
Ch - Healthcare Sales Representative
hace 2 semanas
Santiago de Chile Insight Therapy Solutions A tiempo completo**Job Title: Healthcare Sales Representative** **Company Overview**:Insight Therapy Solutions is a rapidly growing mental healthcare organization dedicated to improving the well-being of individuals and communities through innovative mental healthcare solutions. As we continuously expand our reach to provide quality healthcare services to those in need, we...
-
Senior Team Leader
hace 4 meses
Santiago de Chile Philippines Outsourcing Solution A tiempo completoLimitlessli is a staffing company that recruits, hires, and manages long-term remote staff for growing businesses in the USA. - Location: Remote (permanent work from home) - Type of Work: Full-time - Work Hours: Mon - Fri, EST (9 am to 6 pm) **About the Senior Team Lead position** We are looking for an experienced **Senior Team Leader** to help us with...
-
MineStar Application Specialist
hace 2 semanas
Santiago, Metropolitana, Chile Caterpillar A tiempo completoAbout the RoleCaterpillar is seeking a highly skilled MineStar Application Specialist to join our team in Chile. As a key member of our team, you will be responsible for leveraging your expertise in mining technology to increase safety and improve mining operations, process, and change management.Key ResponsibilitiesDrive customer recognition of the value of...
-
MineStar Application Specialist
hace 1 semana
Santiago, Metropolitana, Chile Caterpillar A tiempo completoAbout the RoleCaterpillar is seeking a highly skilled Application Specialist to join our team in Chile. As a key member of our Mining Technology group, you will play a critical role in supporting our customers in the mining industry.Key ResponsibilitiesDrive customer recognition of the value of MineStar Command for Hauling Technology, product feature design,...
-
Operations Specialist
hace 3 meses
Santiago de Chile GE HEALTHCARE A tiempo completo**Job Description Summary**: GE HealthCare es un innovador líder mundial en tecnología médica y soluciones digitales con más de 100 años de experiência en la industria de la salud y alrededor de 50.000 empleados en todo el mundo. Permitimos a los médicos tomar decisiones más rápidas e informadas a través de dispositivos inteligentes, análisis de...
-
Digital Marketing Specialist
hace 1 semana
Santiago de Chile IQVIA A tiempo completoIQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare...