Service Chief
hace 6 meses
PROPOSITO GENERAL DEL PUESTO:
El/la profesional debe garantizar que los servicios de técnicos, servicios de entrenamiento, puestas en marcha de equipos nuevos, la atención de fallas complejas y soporte interno a los Contratos de Servicio y Centros de servicios se otorguen en los tiempos y formas convenidos con los clientes, cuidando la rentabilidad de la empresa, logro de ventas, desempeño de EHS de su área a cargo.
FUNCIONES PRINCIPALES:
- Asegurar los servicios de puesta en marcha de equipos nuevos y desarrollar el aftermarket, a través de los servicios de soporte a clientes, para lograr la fidelidad del cliente y el desarrollo sustentable de la cuenta
- Dirigir y gestionar las actividades diarias de un equipo de Técnicos de Servicio a través de sus líneas de supervisión. Planificar, priorizar y gestionar las actividades de ingeniería; priorizar las tareas y asignar a los miembros del equipo para garantizar que los recursos del equipo se utilizan de forma eficaz y que se cumplen los acuerdos
- Cumplir con el Pronóstico de Ventas, realizando prospección de clientes cautivos y nuevos para solicitar cita para la venta.
- Realizar la o las presentaciones de venta necesarias a los clientes potenciales.
- Realizar el seguimiento de los Coordinadores de Servicio en campo en sus visitas y que sean efectivas en cuanto a ventas y servicio.
- Validar las cotizaciones, la implementación y capacitación del personal de su área y verificar que el Soporte Técnico.
- Verificar que el personal del área de Garantías se apegue al cumplimiento de las políticas
- Asegurar los indicadores de la utilización del personal deben de cumplir con el objetivo trasado,
- Asegurar que las solicitudes se atiendan con celeridad y calidad y generar planes que disminuyan las desviaciones.
- Cumplir con los programas de entrenamiento..
- Promover e implementar esquemas nuevos o tipos de Soporte Técnico, nueva tecnología en las herramientas para lograr la mejora permanente.
- Asegurar de que todos los contratos / términos y condiciones están dadas para permitir la recuperación de dinero en efectivo en línea con la política de Sandvik
- Elaborar planes estratégicos de mantención, posicionamiento y mejora de los servicios entregados a cliente.
- Supervisar y guiar el desempeño de los jefes de servicio, mediante la correcta y oportuna información de acuerdo con los parámetros de fleet management, Aurora y feedback a fábrica.
- Crear propuestas de valor al cliente (que incluyen TCO, EHS, aplicación y conocimientos técnicos) para crear de forma proactiva oportunidades para Sandvik
- Mantener un permanente contacto con los clientes, para conocer el detalle de los aspectos técnico y darles solución a situaciones pendientes
- Asegurar la asistencia técnica con los estándares Sandvik.
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