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Senior Telecommunications Technical Assistant

hace 4 meses

Santiago de Chile United Nations A tiempo completo

This position will be temporarily vacant for a period of six months. This position is located in the Information Communications Technologies Section, Division of Administration. The Senior Telecommunications Technical Assistant reports to the Chief of the Section.

**Responsibilities**:
Under the overall supervision of the Chief of the Section, the Senior Telecommunications Technical Assistant will be responsible for the following duties:

- Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables, and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

Satellite Earth-station Operations
- Installs, configures, tests and commissions various earth station sub-systems and associated equipment.
- Operates and maintains Intelsat Standard satellite earth-station equipment, inclusive of the antenna system, RF equipment, IF equipment, base band equipment, and the control, supervisory, and test facilities.
- In coordination with INTELSAT, conducts periodic SSOG system testing and circuit line-up of existing digital carriers.
- Provides assistance in workflow analyses of existing procedures and drafting of new workflow to change operating environment or optimize operation.
- Ensures that preventive maintenance and repair schedules are carried out per established guidelines and procedures.
- Advises the Section Chief on matters relating to operations of the earth station.
- Coordinates with the Intelsat Operations Center and remote earth-station sites the provisioning of point-to-point and multi-destination digital carriers.
- Performs preventive maintenance, fault diagnosis and repair.
- Maintains up to date earth-station records and documentation.
- Monitors spare parts and ensures that the earth station has sufficient spare parts.
- Supervises crews of skilled Earth-station Engineering Technicians.
- Prepares monthly reports on node and transmission facility performance, including detailed reports of leased facility outages for outage rebate purposes.
- Performs other related duties as required. Wide Area Network Operations
- Installs, configures, tests and commissions various UN Wide Area Network (WAN) systems and associated equipment.
- Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures at ECLAC Headquarters, sub-regional and national offices.
- Provides assistance in preparation of Requests For Proposals and evaluation.
- Carries out fault diagnosis and resolve transmission and switching impairments arising between the ECLAC Headquarters, sub-regional and national offices.
- Provides assistance in workflow analyses of existing procedures and drafting of new workflow to change operating environment or optimize operation.
- Advises the Chief of Section Chief on matters relating to operations of WAN.
- Supervises crews of skilled Wide Area Network Engineering Technicians.
- Ensures that the Network Control Center/Network Operations Center records and Wide Area Network records/documentation are kept current.
- Ensures that preventative maintenance and repairs schedules are carried out per established

guidelines and procedures.
- Performs advanced technical support activities, including module level system repairs, with respect to Wide Area Network Switches, routers and frame relay nodal processors.
- Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels.
- Prepares monthly reports on node and transmission facility performance, including detailed reports of leased facility outages for outage rebate purposes.
- Performs other related duties as required.

Local Area Network Operations
- Performs advanced technical support activities, including firmware upgrades, and module level repair of multi-layer switches, routers, remote access servers, content switches and Ethernet hubs.
- Installs, configures, and maintains multi-protocol routers, multi-layer switches, Ethernet hubs and other LAN equipment.
- Monitors the performance of the LAN, wireless LAN and high-speed Internet access facilities.
- Coordinates and facilitates the implementation of ad-hoc LAN support requirements with

departmental focal points.
- Provides remote operations and maintenance service and advanced technical support for LAN services at sub-regional and national offices.
- Assists in large projects when services are to be provided in new locations.
- Maintains LAN and wireless LAN equipment inventory and tracks repair history of equipment and modules.
- Prepares system engineering plans, generates and revises network diagrams and network documentation.
- Supervises team of skilled Local Area Network Engineering Technicians.
- Performs other related duties as required. Voice and Messaging Operation
- Installs, configures, tests and commissions Unified Communications, voice mail systems, telecommunication f