Area Director, Operations

hace 3 semanas

Santiago de Chile Marriott International, Inc A tiempo completo

**Job Number** 23096019

**Job Category** Rooms & Guest Services Operations

**Location** Chile Office, Av Presidente Kennedy 5741, Santiago, Región Metropolitana de Santiago, Chile

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

Remote position and can be hired in one of our CALA Countries

The Area Director of Operations is a key member of the CALA Continent Lodging Service team. This position provides operational leadership and consultation for all lodging brands and acts as a business partner to Operational Discipline Leads, Area Vice Presidents, Executive Committee Members and other Continent team members. Primary responsibilities include driving Operational Excellence, execution of brand & discipline priorities, and technical & business expertise for operations.

EXPECTED CONTRIBUTIONS
- Provide consultation & support to the operations functions (Food & Beverage, Event Management, Spa, Retail, Golf, Rooms & Related services) in the continent promoting organizational alignment to the brand, discipline, and business priorities.
- Act as the strategic business partner to the Operations stakeholders and provides technical and business expertise to assist properties in achieving optimum performance in the balanced scorecard goals including revenue generation.
- Partner withgo and CLS Discipline Leads to support work processes that drive innovation, enhance brand differentiation, and speed to market.
- Accountable for aligning Operations associates on the vision and mission of providing superior guest experiences in alignment with brand differentiators.
- Identify business opportunities or risks by keeping abreast of industry, competitor, economic, and internal trends.
- Partnering with CLS Rooms, be responsible for driving the “Loyalty Mindset within the Area Team and Property Level.
- Develop processes to enhance communication and sharing of best practices across the continent.
- Promote and sell ideas persuasively to properties for stimulating business opportunities, improving service, and increasing profitability.
- Coordinate new hotel opening support to include market research, concept development, space plan reviews, talent selection, and task force needs. Involved as needed in the DAP Process for Tier B&C Hotels.
- Monitor GSS, Financial results, and appropriate metrics to identify andmanage business and financial risks.
- Ensures consistent execution & pull through of enterprise-wide Initiatives, Products, Programs, and Services.
- Identify opportunities to improved product quality, service delivery, and financial performance.
- Partner with Engineering to Drive Maintenance and Upkeep of Hotel and Hotel Product.
- Partner with Global Operations to Drive Brand Standard content and execution.
- Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to GOS.
- Maintain close and productive working relationships with the AVP to resolve hotel operational issues and participate in property visits as needed.
- Respond to and resolves operational requests from key stakeholders.
- Coordinate the execution of discipline specific training classes.
- Liaise with CLS to ensure programs dedicated to Customer Satisfaction such as Operations Summit come alive in the hotel culture.
- Involvedin Recruitment efforts to attract, develop, and retain top talent for operations. Active participant in the development of a global pipeline of talent for Operations.
- Assist as needed with MSB and OFR Operations execution of Brand Standards, Products, Programs, and Services.
- Assist in any additional program or initiative where need be.

REQUIRED:

- 10+ years of progressively responsible work experience in hotel industry leading operations disciplines. Above property multi‐unit experience preferred. (e.g., combined experience to include food & beverage, spa and retail services, rooms operations, event management, quality assurance and prior strategic leadership roles or GM assignments.).
- Must possess outstanding knowledge of the core principles of Hotel Operations. (Rooms and Food & Beverage)
- Strong Food & Beverage experience preferred.
- Strong Experience in Hotel Luxury segment
- Strong Experience in the “All Inclusive” Hotel segment preferred.
- Ability to operate in a matrix organization.
- Possess excellent project management skills and ability to independently manage multiple projects and competing priorities.
- Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
- Must have strong knowledge in areas related to all food & beverage operations, event management, rooms operations, SOPs and P&L budgeting.
- Must be a self‐starter who can work independently and be a strong team player that contributes to the effectiveness of the broader MI team.
- Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

  • Operations Supervisor

    hace 1 día

    Santiago de Chile P&P Team A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto - Increase productivity of operations analysts dedicated to the funding queue as established. - Ensure the team meets the daily base lines parameters and goals - Ensure the team meets and maintain the quality target. - Establish QA process and metrics across all operations; establish a baseline where needed and...

  • Operations Supervisor

    hace 1 día

    Santiago de Chile P&P Team A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: - Increase productivity of operations analysts dedicated to the funding queue as established. - Ensure the team meets the daily base lines parameters and goals - Ensure the team meets and maintain the quality target. - Establish QA process and metrics across all operations; establish a baseline where...

  • Mgr-operations

    hace 5 días

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 23051522 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Santiago, Santa Magdalena No. 111, Santiago, Region Metropolitana de Santiago, Chile **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully...

  • Head of Customer Operations Chile

    hace 1 día

    Santiago de Chile Unilever A tiempo completo

    Unilever is currently hiring for a Customer Operations Director based in Chile Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us. Our Customer Operations team is embarking on an exciting...

  • Director - Franchise Operations Chile

    hace 2 semanas

    Santiago, Chile The Coca-Cola Company A tiempo completo

    What We Expect From You Define the local/regional strategy and develop the plan to maximize the business opportunity with the Bottler´s Senior/Regional. Manages the day to dayoperations of the franchise incl. marketing, commercial and financial; executes strategies with bottling partners; cooperates with bottlers to ensure local relevance and alignment...

  • Area Sales Operations Mgr- Chile

    hace 4 semanas

    Santiago de Chile Caterpillar A tiempo completo

    **Career Area**:Marketing / Sales / Product Support**: **Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just...

  • Team Lead, Operations

    hace 1 día

    Santiago de Chile Evo Payments A tiempo completo

    Team Lead, Operations El Líder de Cadena de Suministro es responsable de administrar y supervisar todas las actividades relacionadas con la cadena de suministro de operaciones de la empresa. Su objetivo principal será optimizar las operaciones de la cadena de suministro y garantizar la entrega oportuna y eficiente de nuestros productos (POS, SIMs,...

  • Director de Proyecto

    hace 6 días

    Santiago de Chile APPLUS NORCONTROL PANAMÁ A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: - Experiência en proyectos viales de gran magnitud con túneles, autopistas y viaductos. **Requisitos del Puesto**: - Ingeniero civil u otro grado de maestría relacionado al cargo. - Certificación PMI o equivalente. - 20 años de experiência, 5 años de experiência internacional - 15 años como...

  • Datacenter Security Operations Manager

    hace 7 días

    Santiago de Chile Microsoft A tiempo completo

    **This position is On - Site ONLY and is located in Santiago.** In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Security Operations Manager.** As a Datacenter Security Operations Manager in CO+I Physical...

  • Sub Director

    hace 3 semanas

    Santiago de Chile Emprego CL A tiempo completo

    Publicada hoy por - **Empresa Confidencial** Jornada Completa Especialista Región Metropolitana de Santiago Santiago - En Page group, nos encontramos en búsqueda de un Sub director /a de personas, para una compañia con responsabilidad Social empresarial, - Su rol, será aportar al cumplimiento de metas del área, ayudar a la ejecución de los procesos...

  • Senior Supervisor, Kitting Operations

    hace 3 semanas

    Santiago, Chile Stryker A tiempo completo

    Who we wantAccuracy-oriented team leaders. Providing direct oversight of processes and results, managers who ensure accurate and timely completion of projections, forecasts or reporting.Compliance-focused orchestrators. Managers who carefully oversee people, processes, and deliverables to ensure compliance with company policies and procedures.Managers who...

  • Director De Operaciones De Inversi/N

    hace 7 días

    Santiago, Chile China Railway Construction Corporation International (Limited) A tiempo completo

    Grandes contratistas multinacionales de ingeniería en Chile se encuentran en búsqueda de un Director de Operaciones de Inversión con más de 5 años de experiencia laboral. con los siguientes requisitos: Requisitos: * Antecedentes educativos con un título de licenciatura en finanzas o contabilidad; * Experiencia laboral en Chile en el sector de la...

  • Operations Coordinator

    hace 3 semanas

    Santiago, Chile Boart Longyear A tiempo completo

    Job Description: At Veracio, we’re unlocking the value and utility of scarce resources, and it all starts with the orebody. Whether that’s unlocking hard-to-find minerals that are critical for a sustainable future. Or liberating time through the automation workflows from exploration through to production geoscience. Or the workforce, with cloud...

  • Chile - Regional Operations Center Manager (Rom)

    hace 4 semanas

    Santiago, Chile ISS Group Holdings Limited A tiempo completo

    **Who we are?** At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network...

  • Senior Operations Manager

    hace 1 día

    Santiago de Chile Aggreko, LLC A tiempo completo

    Purpose: Positions holders are typically field based focusing on the delivery of planned maintenance programs to ensure reliable and safe asset operation. Activities include: - Coordinating and undertaking a range of maintenance activities within defined operating procedures - Conducting safety inspections and complying with Aggreko's safety regulation -...

  • Digital Media Operations Associate

    hace 7 días

    Santiago, Chile Launch Potato A tiempo completo

    **WHO ARE WE?** Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato's mission is to be the most innovative, tech-enabled media company connecting consumers to the world's leading brands. The company is headquartered in vibrant downtown Delray Beach, Florida, with a...

  • Directora o Director de Promoción de La Calidad de

    hace 4 semanas

    Santiago de Chile CORFO A tiempo completo

    Institución - Ministerio de Educación / Comisión Nacional de Acreditación / - Convocatoria - Directora o Director de Promoción de la calidad de la Educación - Nº de Vacantes - 1 - Área de Trabajo - Area para cumplir misión institucional - Región - Región Metropolitana de Santiago - Ciudad - Santiago - Tipo de Vacante - Código del Trabajo- ¿Qué...

  • Senior Operations Manager

    hace 4 semanas

    Santiago, Chile Aggreko, Llc A tiempo completo

    Purpose: Positions holders are typically field based focusing onthe delivery of planned maintenance programs to ensure reliable andsafe asset operation. Activities include: - Coordinating andundertaking a range of maintenance activities within defined operatingprocedures - Conducting safety inspections and complying withAggreko's safety regulation -...

  • Finance Director Bogota/ Colombia

    hace 3 semanas

    Santiago, Chile Brass Chile A tiempo completo

    Description Who we areOur Mission is to inspire authentic andmeaningful connections.Selina was born out of a desire to celebratethe nomadic lifestyle: to experience our planet?s most beautifulplaces, to build community, to engage with locals and fellowtravelers, to work and enjoy new adventures.What the role isTheCountry Controller works in collaboration...

  • Marketing Coordinator Revenue Operations Company

    hace 4 semanas

    Santiago de Chile Prometeo Talent A tiempo completo

    **About the company** **Go Nimbly** is a Revenue Operations company. We help SaaS companies break down the silos that happen naturally as you grow. Silos aren't your fault, but they're hurting your revenue. They're causing friction for your customers. We'll identify exactly where that friction exists in your funnel, then build and operationalize...