Client Service Analyst Iii

hace 7 meses


Santiago de Chile Global Payments (Beamery) A tiempo completo

**Description**:
**TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.**

**As part of our growth as a card processor in Chile, we are looking for a Client Service Analyst, with relevant experience in client facing roles, to be part of our team.**

**If want more reasons for choosing us, we can help you**:

- Flexibility to work from home
- People centered environment
- Contact with teams from different countries
- Attractive policy of salary and benefits

**What Part Will You Play?**
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines.
- Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client.
- To be assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
- Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
- Verifies system changes made and ensures the outcome is accurate.
- Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed.
- Develops functional requirements and specifications to support client customization or system changes.

**Minimum Qualifications**
- Bachelor's degree in Information Technology or related field.
- Previous experience consulting with clients to meet business needs and in technical interactions to solve issues and analyze requests.
- Ability to understand and communicate technical changes in easy-to-understand business terms.
- Advanced English level for speaking, listening and writing.
- Advanced Spanish level for speaking, listening and writing.



  • Santiago de Chile Team Work Recursos Humanos Ltda. A tiempo completo

    En TeamWork nos encontramos en búsqueda del mejor Analyst Customer Service para nuestro cliente Adidas. **Funciones**: - Registro y gestión de todo tipo de pedidos - Gestionar los libros de pedidos de los clientes - Manejar ordenes de los clientes (realizar seguimientos del proceso) - Punto de contacto para los requerimientos del cliente - Procesar...


  • Santiago de Chile Team work A tiempo completo

    **Funciones**: Registro y gestión de todo tipo de pedidos Gestionar los libros de pedidos de los clientes Manejar ordenes de los clientes (realizar seguimientos del proceso) Punto de contacto para los requerimientos del cliente Procesar devoluciones y quejas de acuerdo a las políticas de la compañía Cambio en master data de los clientes coordinando con...


  • Santiago de Chile Emprego CL A tiempo completo

    Publicada hoy por - **Team Work Recursos Humanos Ltda.** Jornada Completa Analista Región Metropolitana de Santiago Vitacura En TeamWork nos encontramos en búsqueda del mejor Analyst Customer Service para nuestro cliente Adidas. **Funciones**: - Registro y gestión de todo tipo de pedidos - Gestionar los libros de pedidos de los clientes - Manejar...


  • Santiago de Chile Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Service Desk Analyst

    hace 7 meses


    Santiago de Chile Euromonitor A tiempo completo

    **Brief overview of the role**: The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues. They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services and platforms, acting as a the single point of contact for all IT incidents and service...

  • Incident Analyst

    hace 7 meses


    Santiago de Chile SSI OUTSOURCING A tiempo completo

    Nuestro cliente empresa multinacional de informática, requiere incorporar a Incident Analyst con experiência de al menos 1 año en el cargo, nuestra búsqueda se enfocará en personas con disposición y abiertas a trabajar colaborativamente en equipo. Funciones: 1. Responsable de los incidentes y solicitudes de usuarios finales asignando actividades y...


  • Santiago de Chile Global Payments (Beamery) A tiempo completo

    **Description**: **TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.** **As part of our growth as a card processor in Chile, we are looking for a Business Technical Service Analyst, with relevant experience in client facing roles,...


  • Santiago de Chile Copeland A tiempo completo

    **Responsibilities**: - Consolidate the SOLA demand (Emerson and direct shipment) - Analyze the analyses the demand and inform the opportunities and risks - Manage the Open Order report (late / On Time) - strong follow up - Intensive follow up will all origins (MX / USA / TH / CHINA / INDIA) on weekly bases - The analyst will be the main contact (bridge)...

  • Service Desk Analyst

    hace 7 meses


    Santiago de Chile Stantec A tiempo completo

    **22821BR** **Requisition Number**: 22821BR **Description**: ¿Buscas una empresa que te permita hacer crecer tu carrera profesional con proyectos interesantes y desafiantes? ¿Quieres trabajar para una empresa líder en sostenibilidad? ¡Entonces únete a nuestro equipo en Chile! Somos una empresa internacional con más de 28 mil colaboradores en del...

  • Cert Analyst

    hace 6 meses


    Santiago de Chile Trident Search A tiempo completo

    **Senior CERT Analyst** **Location: Remote in Santiago, Chile** **Up to USD 5k per month** We are representing an international cybersecurity service and product provider growing its LATAM presence in Santiago After winning many clients in the region we need to hire a CERT (Computer Emergency Response Team) Analyst experienced in combatting phishing,...


  • Santiago de Chile INELCOM CHILE S.A. A tiempo completo

    Importante empresa de Telecomunicaciones en Conectividad y Redes, requiere para nuestro cliente; Especialistas Service Desk y NOC, personal con experiência en N1. N2, Help Desk, o similar, para llevar a cabo el recibimiento, gestión, control y seguimiento de los Tikets de trabajo de nuestro cliente; si estás partiendo tu carrera profesional, te gustan las...

  • Wharehouse Iii

    hace 7 meses


    Santiago de Chile UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Santiago de Chile Global Payments A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Santiago de Chile Pacifica Continental A tiempo completo

    Our client is looking for the Business IT Analyst to join their team in Chile. The professional will be responsible for guiding the business and staff areas into the digitalization wave, by introducing new technologies in their activities or in their whole processes, in alignment with the corporate and country strategy. **_ Service Delivery Management...


  • Santiago de Chile Alternattiva A tiempo completo

    Para nuestro cliente, compañía dedicada al área de belleza, con presencia a nível internacional, estamos en búsqueda de Analista de Servicio al cliente para trabajar en San Bernardo, realizando las siguientes tareas: -Gestionar Ordenes de compra desde inicio a fin -Realizar seguimiento del o lospedidos con operación.Analizar las diferencias en unidades...


  • Santiago de Chile Alternattiva A tiempo completo

    Para nuestro cliente, compañía dedicada al área de belleza, con presencia a nível internacional, estamos en búsqueda de Analista de Servicio al cliente para trabajar en San Bernardo, realizando las siguientes tareas: Gestionar Ordenes de compra desde inicio a fin Realizar seguimiento del o los pedidos con operación.Analizar las diferencias en unidades...


  • Santiago de Chile Community Minerals A tiempo completo

    **Qualifying Analyst** Community Minerals is a mineral and royalty acquisition company that is based in Houston, Texas. We are a team that specializes in acquiring mineral and royalty rights across United States. With a proven track record, the team serves mineral owners in multiple states with transparency, accountability, and a personalized experience to...


  • Santiago de Chile Beiersdorf Chile S.A. A tiempo completo

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...

  • Fraud Analyst

    hace 7 meses


    Santiago de Chile Trident Search A tiempo completo

    **Fraud Analyst (Cyber)** **Location: Remote in Santiago, Chile** **USD $2.5k per month** We are representing an international cybersecurity service and product provider growing its LATAM presence in Santiago After winning many clients in the region we need to hire 2 technical Cyber Fraud Analysts experienced in data engineering and Python Key...

  • Prospector Cliente

    hace 7 meses


    Santiago de Chile Cygnus A tiempo completo

    ¡Te invitamos a postular con nosotros! Nuestro cliente, importante empresa de manufactura, se encuentra en la búsqueda de captador de clientes en terreno para Canal Food Service, ruta región metropolitana. Funciones: - Gestionar en base a requerimiento por parte de su jefatura directa de: información de mercado, encuestas a clientes, actualización de...