Integrated Services Delivery Engineer

hace 5 meses

Santiago de Chile NTT A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The role of Integrated Services Delivery Engineer is a seasoned role, responsible for planning, designing, coordinating, implementing, recording and later supporting the operation of overall services offered by NTT. This is achieved by completing a service fulfilment following the project lifecycle.

**Working at NTT**

**Key Roles and Responsibilities**:

- Arranges and attends handover sessions to confirm, understand and verify the delivery details from relevant parties from NTT.
- Arrange and attend kick-off meeting, regular meetings, workshops and/or site surveys with the customer and vendors.
- Prepare delivery details, coordinate related vendors, perform pre-deployment test and ensure any dependencies has been addressed.
- Coordinate related vendors and customer to deliver as planned.
- Execute testing and commissioning then support customers for their UAT.
- Ensure the deliverables are captured, as-built documentations and related CMDBs are created accordingly.
- Arrange and attend a handover and training sessions with customer and later ISCA for operation supports; and later obtain a sign-off from customer to mark delivery completion.
- Coordinate and implement internal or external delivery and operation for network infra including but not limited to L2/L3 networking, Internet connections, firewalls and cloud-based networking.
- Create project documentations and CMDB for operation support.
- Support, assist and/or lead an engineering, design or isolation when necessary.
- Identify, isolate and troubleshoot to resolve any hardware or software related problems.
- Conduct research and case studies on new technologies and solutions.
- Must be able to be on 24x7 onsite standby rotation.
- Contribute to all stages of the service delivery and implementation (including planning, scoping, detailed designing, scheduling, resources planning against pre-defined deliverables)
- Ensure consistent and reliable service delivery approach in minimising risk and cost associated with implementation
- Facilitate technical design workshops, and pre-defined scope in order to integrate all factory products into an integrated solution
- Implement and project management the technical solution from inception to installation
- Provide customer support through the performance of on-site installation
- Identify, investigate and resolve technical incidents and problems by providing technical end user support.
- Resolve client issues (services / product update or maintenance) via onsite or off site and providing support with projects and/or roll outs
- Interact with client to resolve any product and/or services issues
- Work closely with clients to address and solve technology issues, through utilisation of the technical resources available
- Maintain and prepare documentation associated with integrated service delivery engineering
- Create and update project documentation, procedures, processes and best practices
- Ensure technical issues are resolved to guaranteeing client satisfaction
- Ensure that the technical delivery of all services meets quality, scope and service level requirements
- Ensure that all changes and other customer service requests are fulfilled timely and correctly
- Lead problem resolution efforts and post-incident reviews
- Maintain a detailed understanding integrated service offering, delivery processes and technical capabilities
- Find ways to resolve unextending problems that required collaborating between business and technical teams

**Knowledge, Skills and Attributes**:

- Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
- Resolves and assesses a wide range of issues in creative ways and suggests variations in approach
- Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
- Resolves and assesses a wide range of issues in creative ways and suggests variations in approach
- Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
- Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results
- Ability to understand and knowl

  • Integrated Services Order Processor

    hace 5 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Managed Services Client Delivery Specialist

    hace 6 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Integrated Services Order Processor

    hace 5 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Managed Services Delivery Specialist

    hace 1 mes

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    About the RoleNTT DATA is seeking a seasoned Managed Services Delivery Specialist to oversee the end-to-end delivery of managed services contracts to clients. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts.Key ResponsibilitiesEnsure...

  • Managed Services Delivery Specialist

    hace 3 semanas

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job DescriptionMake a difference with NTT DATAAs a seasoned professional, you will oversee the end-to-end delivery of managed services contracts to clients. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, small and low to medium complexity contracts. You will work closely with...

  • Integrated Services Order Processor

    hace 4 meses

    Santiago, Chile NTT DATA A tiempo completo

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Associate Managed Services Client Delivery

    hace 5 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Managed Services Client Delivery Specialist

    hace 5 meses

    Santiago, Chile NTT DATA A tiempo completo

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • DevOps Engineer

    hace 5 meses

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...

  • Site Delivery Engineer

    hace 5 meses

    Santiago, Chile Universidad de Concepción A tiempo completo

    Site Delivery Engineer Publicada hoy por Schneider Electric S.A.S. Site Delivery Engineer Publicada hoy por Schneider Electric S.A.S. 1 Vacante Finaliza en 60 días Sé uno de los primeros Sé uno de los primeros Mixta (Teletrabajo + Presencial) Ingeniero ...

  • Senior Services Architect

    hace 5 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Services and Academy Engineer

    hace 3 meses

    Santiago de Chile TD SYNNEX A tiempo completo

    **TD SYNNEX Chile** **Sobre TD SYNNEX**: TD SYNNEX es un distribuidor global líder en soluciones tecnológicas, comprometido con proporcionar valor agregado a nuestros socios y clientes. En TD SYNNEX, creemos en la innovación y en la creación de oportunidades para el crecimiento y el éxito de nuestros colaboradores y socios comerciales. **Importancia...

  • Software Engineer Ii, Backend

    hace 5 meses

    Santiago de Chile Uber A tiempo completo

    **About the Role** Uber is redefining the future of grocery & retail. A company that started by transporting people from place to place, now transports nearly anything a customer could want or need, on-demand. The Grocery Engineering Team is responsible for ensuring that as we move to transport more than just people & restaurant food, our platform evolves...

  • Cross Technology Managed Services Engineer

    hace 1 mes

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job Title: Cross Technology Managed Services EngineerAbout the Role:We are seeking a highly skilled Cross Technology Managed Services Engineer to join our team at NTT DATA. As a key member of our engineering function, you will be responsible for providing exceptional technical support to our clients, ensuring their infrastructure is configured, installed,...

  • Field Service Engineer

    hace 5 meses

    Santiago de Chile Kongsberg Gruppen A tiempo completo

    Kongsberg Gruppen **Field Service Engineer -Automation**: Holdingselskaper - Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has...

  • QA Automation Engineer

    hace 5 meses

    Santiago de Chile TATA CONSULTANCY SERVICES CHILE S.A. A tiempo completo

    **Descripción del puesto**: QA Automation Engineer ¡Estamos en la búsqueda de un QA Automation Engineer Senior para unirse a nuestro equipo en Santiago de Chile, Región Metropolitana, Chile! En esta posición dentro del área de Tecnología, Sistemas y Telecomunicaciones, tendrás la oportunidad de formar parte de un equipo dinámico y colaborativo,...

  • Cross Technology Managed Services Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile NTT DATA A tiempo completo

    Job DescriptionEmpower Your Career with NTT DATAWe are a global leader in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. Our workplace embraces diversity and inclusion, providing a stimulating environment where you can grow, belong, and thrive.Your Day at NTT DATAThe Managed Services...

  • Network Delivery Lead

    hace 4 semanas

    Santiago de Chile DXC Technology A tiempo completo

    Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud. **Description**: The Network Delivery Lead is an important role bringing together the...

  • Product Delivery Manager

    hace 5 meses

    Santiago de Chile JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Tech Markets, you work to enhance and optimize the way products are...

  • Solution & Delivery Manager

    hace 5 meses

    Santiago de Chile Peachtree Networks A tiempo completo

    Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...