Network Delivery Lead

hace 2 meses

Santiago de Chile DXC Technology A tiempo completo

Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

**Description**:
The Network Delivery Lead is an important role bringing together the competencies in the areas of incident, change, problem, capacity and performance and configuration management, and specifically owning the availability of the network infrastructure under his/her scope. Working in active collaboration with other functional teams (Problem managers, Configuration Leads, Incident Managers. Capacity Leads, NOCs, etc.) you will have accountability for meeting our customers’ contractually defined targets for Network Leveraged production devices in under your scope.

Focusing ultimately on the availability of our services and presenting the team’s performance to the supported accounts.

You will also work with the Global Service Management and Service Excellence where required.

**General Responsibilities and Deliverables**:

- The NDL acts as single point-of-contact within his/her designated capability for the Account Delivery Operations
- The Leverage Network Delivery Lead owns and is accountable for the devices in production within CMDB under his/her scope.
- Ensures that services are delivered according to the service description (SLO & SLA)
- Acts as trusted advisor and must have deep technical competencies in his/her domain (capability focus) to collaborate and facilitate delivery, engineering and account teams on the resolution, improvement, and avoidance of issues.
- The NDL has a coordination role with the service capability, which includes:

- Identification of technical resources to complete change related activities
- Identification of technical resource to support client escalations
- Follow up on various ITSM work processes execution in various regional or global delivery centers
- Acts as the technical leader of the DC operations & engineering teams working close to them driving improvements
- Although the NDL has the overall technical responsibility for the service provided by his capability for a designated customer, the NDL is not asked to do “everything” himself/herself. Big parts of the daily IT Operations are done by other teams (e.g., operations including Incident Management, Change Execution and Problem Management, Capacity Planning and Configuration Management are conducted by the Global Network Operations Center) supporting the NDL in delivering the whole service

**Competencies**:
**Operations Management**:

- IT Functional Knowledge (ITSM, Relevant Technology Administration; overall understanding of management of an IT environment).
- Leadership ability to build & manage a cross cultural, cross capability & cross business team for effective & efficient customer support

**Business Management**:

- Help clients realize expansion opportunities through ITO portfolio offerings and services

**Customer Relationship**:

- Develop proactive customer relationships
- Find ways to add value to the customer’s business practice
- Recognize and overcome client resistance
- Act as a trusted technical advisor, be open to participate in strategic committees, help clients define their business strategy.
- Ability to build & sustain strong customer relationship

**Personal Success Factors**:

- Influencing Skills: ability to convince others to support a defined course; seen as a business partner for clients, customers seek his or her advice and counsel.
- Communication Skills: ability to prepare and deliver clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing, great presentation skills and active listening.

**Experience**:

- At least 8-10 years of experience in relevant network technology
- College degree in computer science, information technology (preferred), or proven equivalent experience.
- Minimum of 5 years working experience within IT Operations and Engineering infrastructure support services industry
- Proven project management ability in matrix organizations and technical IT environments
- Good understanding of system architecture concepts and Availability Management
- Demonstrated leadership skills in a collaborative working environment
- Well-developed Client relationship skills, ability to understand client needs and develop appropriate solutions
- Excellent understanding of ITSM\ITIL processes, preferably ITIL 4 Foundation certified
- Fluency in conversational and technical English, written and spoken.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that work

  • Network Delivery Lead

    hace 1 mes

    Santiago, Chile DXC Technology A tiempo completo

    At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern...

  • CTO Associate Delivery Lead

    hace 7 meses

    Santiago de Chile PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Highly Skilled Video Delivery Network Engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile Mediastre A tiempo completo

    Mediastream is a leading provider of streaming technology solutions with over 16 years of experience. We collaborate with major companies and broadcasters worldwide to deliver high-quality end-to-end solutions for content administration, distribution, audiovisual production, and user experience.This role is a hybrid position that combines the skills of a...

  • Service Delivery Lead Nci- Americas

    hace 3 meses

    Santiago de Chile Inchcape A tiempo completo

    **Inchcape** es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 18.000 personas, que fomenta una cultura de inclusión y...

  • Lead Delivery Manager

    hace 3 meses

    Santiago de Chile NASDAQ A tiempo completo

    Summary: Implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs with a regional scope Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on...

  • Network Engineer | Technology Operations Lead

    hace 6 días

    Santiago, Metropolitana, Chile BHP Group A tiempo completo

    The BHP Group is seeking a skilled Network Engineer to lead the Technology Operations Centre in Chile. As Principal Network Respond Engineer, you will oversee the management and security of our organization's network infrastructure.About the RoleReporting to the TROC Superintendent, you will be responsible for ensuring the availability, integrity, and...

  • Digital Infrastructure Delivery Lead

    hace 3 semanas

    Santiago, Metropolitana, Chile Equinix A tiempo completo

    About UsEquinix is the world's leading digital infrastructure company, operating over 250 data centers across the globe.Digital leaders leverage our trusted platform to bring together and interconnect foundational infrastructure at software speed. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed...

  • Network Engineer

    hace 6 meses

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...

  • Itam Delivery Tech Lead

    hace 7 meses

    Santiago de Chile SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...

  • Senior Wireless Network Infrastructure Project Lead

    hace 3 semanas

    Santiago, Metropolitana, Chile Copeland A tiempo completo

    Job DescriptionThe Senior Wireless Network Infrastructure Project Lead is responsible for leading the design, development, and implementation of wireless network infrastructure projects, with a strong focus on instrumentation solutions.ResponsibilitiesLead the development of wireless network engineering solutions for instrumentation applications according to...

  • Industrial Wireless Network Infrastructure Project Lead

    hace 1 mes

    Santiago, Metropolitana, Chile Copeland A tiempo completo

    At Copeland, we are seeking a highly skilled Industrial Wireless Network Infrastructure Project Lead to join our team. As a key member of our Measurement Solutions Operations group, you will be responsible for the design, development, and implementation of instrumentation projects with a strong focus on wireless network infrastructure engineering.Job...

  • Service Delivery Lead Dap/dxp- Americas

    hace 3 meses

    Santiago de Chile Inchcape A tiempo completo

    **Inchcape** es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 18.000 personas, que fomenta una cultura de inclusión y...

  • Integrated Services Delivery Engineer

    hace 6 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Associate Service Delivery Governance Specialist

    hace 6 meses

    Santiago de Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Digital Performance Marketing Lead

    hace 4 semanas

    Santiago, Metropolitana, Chile Dentsu Aegis Network Ltd. A tiempo completo

    The role of a Digital Performance Marketing Lead at Dentsu Aegis Network Ltd. involves driving Paid Search campaigns to meet and exceed client performance targets.Key responsibilities include day-to-day campaign implementation, optimisation and upload through direct input and supervising junior staff.Liaising with vendors and third-party representatives is...

  • Client Delivery Executive Lead

    hace 1 mes

    Santiago, Metropolitana, Chile Accommodations Plus International A tiempo completo

    Director of Client Delivery Job DescriptionWe are seeking an experienced Director of Client Delivery to lead our client-facing team and ensure seamless delivery of our services. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the travel industry.About the RoleThis position operates in a professional...

  • Principal Network Respond

    hace 2 semanas

    Santiago de Chile BHP A tiempo completo

    **Date**:12 Dec 2024 **Job Posting End Date**: **Job Country**:Chile **Job State/Province**:Santiago **Job Location/Region**: **About BHP** Welcome to BHP Here, we empower the professional development of all our teams to reach their full potential. With a global portfolio of operations, we offer a diverse and inclusive environment with exceptional job...

  • Service Delivery Lead NCI- Americas

    hace 3 meses

    Santiago, Chile Inchcape A tiempo completo

    Inchcape es el distribuidor automotriz líder a nivel global, con presencia en más de 40 países. Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 18.000 personas, que fomenta una cultura de inclusión y...

  • Service Delivery Manager

    hace 3 meses

    Santiago de Chile Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...

  • Site Identification Lead

    hace 1 mes

    Santiago de Chile ICON Plc A tiempo completo

    Site Identification Lead ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development At ICON, it’s our people that set us apart. Our diverse teams enable...