Client Support Assistant

hace 2 semanas

Santiago de Chile FAO A tiempo completo

Job Posting: 27/Feb/2024

Closure Date: 12/Mar/2024, 5:59:00 PM

Organizational Unit: RLC

**Job Type**: Staff position

Type of Requisition: General Service

Grade Level: G-4

Primary Location: Chile-Santiago

Duration: Fixed term: two years with possibility of extension

Post Number: 2000596

CCOG Code: 2101

**IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device**
- Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._
- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**:

- **Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**:

- **Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**:

- **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**:

- The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for _better production_, _better nutrition_, _a _better environment,_ and _a better life_, leaving no one behind.

**Organizational Setting**

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensure the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improve the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

The post is located in the Shared Services Centre (SSC) based in the Regional Office for Latin America and the Caribbean (RLC) in Santiago, Chile.

**Main Purpose**

The Client Support Assistant performs the full range of client-related support services contributing to the smooth and efficient running of the work unit.

**Supervision Received/Exercised**

The Client Support Assistant reports to the National Professional Officer (SSC) under the overall guidance of the Client Support Associate.
The incumbent operates independently on routine matters. Supervision received is focused on the quality of work outputs and provides for on-the-job learning.

**Working Relationships**

The Client Support Assistant works closely with a wide range of colleagues, with business units and with immediate clients within the Organization, providing procedural guidance and information.

**Key Functions/Results**
- Assist FAO personnel, transaction initiators and approvers in processing Procure to Pay, Finance, Travel and HR transactions in the FAO Global Resource Management System (ORACLE) and advise on FAO rules and procedures.
- Handle incoming queries through a tracking system and phone within the established Service Level Agreement.
- Manage accesses for FAO Administrative systems.
- Escalate issues and complex queries to a higher level if necessary.
- Identify where users encounter problems in processing transactions, identify data discrepancies in the system and escalate.
- Participate in testing system changes.
- Initiate a variety of routine transactions in the FAO Global Resource Management System.
- Draft routine documents and correspondence.
- Perform other duties as required.

**Impact Of Work**

The incumbent's work impacts directly on the smooth and efficient running of the Office and the overall output of the work unit.

**CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING**

**Minimum Requirements**

Education: Secondary School Education.
Experience: Three years of relevant experience in office/management support work, including human resources, travel, and/or finance.
Languages: Working knowledge (proficient - level C) of English and Spanish.

**Competencies**
- Results Focus
- Teamwork
- Communication
- Building Effective Relationships
- Knowledge Sharing and Continuous Improvement

**Technical Skills**

Very good knowledge of corporate computerized financial/travel/human resources systems and administrative procedures and policies.

**Desirable Qualifications And Skills**
- Work experience in more than one area of work.
- Good knowledge of FAO's organizational structure.
- ___________________________________________
- FAO staff are expected to adhere to _FAO Values of Commitment to FAO, _
- Respect for All and Integrity and Trans

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