Community Management Director
hace 2 días
Summary
As a Community Management Director working for Taylor Morrison you will manage and engage the HOA and homeowners in a way that builds brand awareness and loyalty.
Job Details
We trust that as a Community Management Director you will: (responsibilities)
- Supervise all interaction with customers and all on-site and offsite management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel
- Ensure proper staff training, supervision and follow through is being executed by management companies
- Supervise management companies with all staff evaluations and development programs
- Supervise facilities access and security protocol for residents and homebuilding sales agents
- Supervise community customer program and facilities surveys
- Manage 6 HOA communities (Active Adult and the other 3 are highly amenitized)
- Manage the different lakes and parks within the communities
- Manage budget for all communities
- Manage Direct Reports (Community Management Admins)
- Respond to all customer complaints and coordinate with TM Corporate customer service department to resolve outstanding concerns
- Facilitate specific customer service seminars for residents
- Supervise customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
- Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations
- Assist with the operation of Community Development Districts and act as a liaison and board member
- Supervise and develop the processes that will improve consistent communication flow to our customers and management companies including but not limited to community news letters, event calendars and web-sites
- Meeting facilitator and speaker for all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover
- Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member
- Supervise the establishment and execution of association guidelines and agreements
- Supervise management companies to ensure a focus is kept on trouble shooting in areas such as rental properties, for sale signs, poor lawn maintenance, fining committees for deed restriction compliance, and past due assessment collection
- Ensure proper maintenance, housekeeping and service standards are being executed by management companies including golf courses, restaurants, pools, club and fitness facilities
- Assist with facility remodel and/or expansions
- Coordination with appropriate homebuilding field, administration and sales associates on community needs or requests
- Attend weekly homebuilding customer service meetings
- Responsible for maintaining all necessary community management schedules to ensure timely service in collaboration with the Division goals
- Responsible for providing direction to Division and management companies in developing and managing community budgets
- Responsible for providing direction to Division to develop additional purchasing controls to improve on the quality of our association funding including management company approval limits, clumping of services and material purchasing
- Monthly analysis and review of community homeowner/condominium associations and CDD financial statements
- Provide recommendations to senior management with regards to improving financial conditions
- Coordinate with Acquisition, Purchasing and Accounting department on development Performa’s and forecasts
- Coordinate with Acquisition Department on due diligence reports for potential acquisitions
- Coordinate with Finance and Accounting Department with bank financing, bond issuance, loans and partner funding
- Assist in preparation and execution with Finance, Accounting and Acquisition Department with Division and community Asset Management Plan
- Assist with researching market competition and conditions specifically for association/CDD fees and assessments
- Help coordinate with bond underwriters and Real Estate Marketing Consultants
- You are willing to perform other duties as assigned
What you will need: (competencies, behaviors & attributes)
- Business Acumen
- Customer Focus
- Developing Direct Reports and Others
- Drive for Results
- Priority Setting
- Self-Knowledge
About you:
- Bachelor’s degree in Business or related field or meet the minimum requirement for number of years direct experience
- Minimum five years of experience in homebuilding
- Ability to anticipate possible obstacles and propose favorable solutions
- Strong work ethic and commitment to implementation and execution
- Concise writing and public speaking/presentation skills are desirable
- Strong computer skills
- Strong negotiati
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