General Manager

hace 4 meses

Santiago de Chile United Airlines A tiempo completo

**Description**:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing - in the years ahead, we’ll hire thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

**Key Responsibilities**:

- Responsible for day to day operational, financial and personnel performance of assigned international outstation
- Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements
- This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities
- Monitors performance against plans and initiates corrective actions to improve results
- Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals
- Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities
- Coordinates and provides functional guidance and supervision of contracted ground handling agents
- Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA
- Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations as applicable
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
- Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors
- Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
- Monitors all performance against plans and initiates corrective actions to improve results
- Manages the station budget, third-party staffing forecasts, and resource requirements
Collaborate in collateral assignments as required by the region leader

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**

**Qualifications**:
**What’s needed to succeed (Minimum Qualifications)**:

- College degree or relevant experience
- 4-6 yrs of relevant management experience in Airport Services environment preferably in Chile
- Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Knowledge of operational Corporate policies and procedures
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
- Must be willing to travel 25%
- Must be legally authorized to work in Chile for any employer without sponsorship
- Must be fluent in English and Spanish (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential functio

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