Mgr-front Desk

hace 6 meses

Santiago de Chile Marriott International, Inc A tiempo completo

**Additional Information** Front Desk Manager, con excelente actitud, sentido de equipo y proactividad son fundamentales para esta posición

**Job Number** 23199915

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Santiago, El Alcalde 15, El Golf Las Condes, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of em

  • Mgr-front Desk

    hace 6 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 24047836 **Job Category** Rooms & Guest Services Operations **Location** Santiago Marriott Hotel, Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Mgr-front Desk

    hace 6 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 23203121 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Santiago, El Alcalde 15, El Golf Las Condes, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Mgr-front Office Ii

    hace 6 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 23197554 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front-end Web Developer

    hace 3 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Mgr-front Desk

    hace 6 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Número de Empleo** 24047836 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Santiago Marriott Hotel, Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un...

  • Mgr-front Desk

    hace 6 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Número de Empleo** 23199915 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Ritz-Carlton Santiago, El Alcalde 15, El Golf Las Condes, Santiago, Region Metropolitana de Santiago, Chile VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott...

  • Front Desk Manager

    hace 6 meses

    Santiago de Chile PULLMAN A tiempo completo

    **Descripción de la empresa** Pullman Santiago Vitacura busca para completar su equipo, un o una FRONT OFFICE MANAGER quien liderará el área. **Requisitos** - Experiência en cargos similiares en hoteles de 4 estrellas o superior, acreditable más de tres años - Gran liderazgo y manejo de equipo - Inglés excluyente y segundo idioma deseable - Manejo...

  • Front Desk Supervisor

    hace 4 semanas

    Santiago de Chile Mandarin Oriental Hotel Group A tiempo completo

    **Intención estratégica** El Supervisor de Recepción es responsable, pero no limitado a, supervisar al Guest Service Agents mientras supervisa la recepción. **Estructura de la Posición** El Front Office Supervisor dependerá directamente del Assistant Front Office Manager. Las posiciones funcionales de los Agentes de Servicio al Huésped reportarán...

  • Facilities Assistant

    hace 13 horas

    Santiago de Chile JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. Estamos buscando una persona con un perfil administrativo y de atención al cliente para atender la recepción de la oficina, relacionándose con usuarios y proveedores. **Horario**: lunes a viernes de 8:30 am - 5: 30 pm **Las tareas principales son**: Atención diaria del front desk/recepción,...

  • Senior Full Stack Engineer

    hace 3 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Mgr-guest Relations

    hace 4 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 24154515 **Job Category** Rooms & Guest Services Operations **Location** W Santiago, Isidora Goyenechea 3000, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest...

  • Customer Support Representative

    hace 3 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Senior Full Stack Engineer

    hace 3 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Front Office Manager

    hace 4 semanas

    Santiago de Chile Mandarin Oriental Hotel Group A tiempo completo

    **Intención estratégica** La misión y la intención de este puesto es que el empleado tenga presente en todo momento la perspectiva del huésped y lleve a cabo la misión de la división de habitaciones, proporcionando siempre una experiência única y personalizada a los huéspedes. **Estructura Organizacional** El Front Office Manager dependerá...

  • Engineering Manager

    hace 4 semanas

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Professional Services Architect

    hace 4 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Senior Full Stack Engineer

    hace 4 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Product Designer

    hace 2 meses

    Santiago de Chile Front A tiempo completo

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Mgr-operations

    hace 4 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Job Number** 24150837 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Santiago Las Condes, Avenida Kennedy 5601, Santiago, Region Metropolitana de Santiago, Chile VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully...

  • Mgr-operations I

    hace 4 meses

    Santiago de Chile Marriott International, Inc A tiempo completo

    **Número de Empleo** 24147646 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** AC Hotel Santiago Costanera Center, Avenida Vitacura 130, Providencia, Santiago, Chile, Chile VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que...