Director, Technical Consulting
hace 2 semanas
**Job Category**:Customer Success Group
**Job Details**:The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.
Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.
**YOUR IMPACT: Responsibilities**Salesforce Professional Services is looking for a Director, Technical Consulting. As a Director, Technical Consulting, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails
- Lead a team of managers with direct reports
- As an experienced people manager - lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement
- Be a forward-thinking leader responsible for hiring, building and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements
- Ensure the success of these teams while securing the highest CSAT and business outcomes
- Serve as a trusted advisor to the client
- Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
**MINIMUM QUALIFICATIONS**:
- 15+ years enterprise architecture or consulting experience
- Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to communicate with people in diverse roles
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Resourceful and innovative thinker who can work through and solve problems
- 2-4 years of leading and managing people
**_Required Qualities:
- **
- _TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
**PREFERRED QUALIFICATIONS**:
- Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
- Ability to convey and convince customers of best practices at various levels within a large organization
- Application design and development background
- Have CTA certification or are in the process of getting the CTA
- Experience managing large full life-cycle Salesforce Implementations
- Executive Presence - being able to influence outcomes
- Strong understanding of SDLC methodologies (Agile, SCRUM...)
- 5+ years of people management experience
- Adept at navigating/mediating conflict and fostering healthy dialogue
- Strong interpersonal skills - nurture effective working relationships with others
- Exceptional analytical skills - experience overseeing and managing business met
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