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Commercial Renewals Manager
hace 1 mes
Position Description: The Commercial Renewals Manager will work directly with the
customers, partner with Sales, Customer Success and Okta Alliances teams in driving
successful renewals and ultimately mitigating churn and securing long term renewals. They are
responsible for meeting renewal rate and growth targets.
Job Duties And Responsibilities
- Manage all aspects of the subscription renewal process for a defined set of customers to
ensure continuous access to Okta products and services, drive long-term agreements,
and maintain and grow Okta revenue.
- Proactively manage a quarterly portfolio of 40+ customer renewals, $3M+ in ARR
- Own, drive, and lead the renewals process in collaboration with Customer Success,
Sales or Okta Alliances to formulate a renewal strategy which may include: improving
the value to the customer, driving revenue growth, and mitigating churn risk
- Build relationships with customer executives and stakeholders to understand objectives
and accelerate their path to value by identifying additional service, training and/or
support needs
- Work closely with Deal Desk, Order Management, and Legal teams to ensure all
contracts are accurate
- Prepare proposals, including renewal rate calculations, verify contracts, review terms
and conditions
- Work on assigned projects and take initiative to improve the way our team operates
- Track and document all renewal activities in Salesforce and other Okta business
- Forecasting renewals, upsells, churn with accuracy
Minimum REQUIRED Knowledge, Skills, And Abilities
- 3-5 years of experience in renewals, customer success, sales, account management or
equivalent customer facing role
- Comfort negotiating Saas agreements
- Demonstrated capability to close complex deals with a high degree of integrity and
independence
- Highly organized with strong attention to detail
- Strong oral, written and presentation skills
- Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
- Requires ability to withstand frequent and intense pressure as a result of demanding
workload and must be able to maintain a positive and professional manner throughout
- Experience recording information in Salesforce or similar CRM system preferred (not
required)
- Team player who enjoys assisting where needed and finding ways to help
- High activity level, enthusiastic, self-motivated, tenacious
- Proven influencer and negotiator
- 4 year college degree or equivalent business experience
