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As a Technical Account Manager, you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Automation Product Suite capabilities.
You are an extraordinary partner - to sales, to product, to your customers. You play the part of consultant, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
You’ve got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack.
You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience supporting SaaS and on-prem customer managed products; you can articulate the business value of our solution.
You are excellent at multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.
Welcome to VariaTalent We're not your typical staffing company. Deeply rooted in the IT scene, we're all about matching the right tech folks with businesses that'll love their skills just as much as we do. Think of us as the tech-savvy friend who always knows someone for that specific job you need to fill.
Our team? A melting pot of talented individuals from all walks of life. This diversity isn't just a buzzword for us - it's what fuels our fresh, out-of-the-box approach. It’s how we consistently come up with nimble solutions that old-school firms wouldn't even think of.
We're passionate about connecting bilingual Latin American IT pros to opportunities where they can shine. And we're equally enthusiastic about helping businesses tap into this pool of talent, driving efficiency without breaking the bank.
So, if you're seeking a dynamic, agile, and downright cool place that values every shade of talent, VariaTalent is where you want to be. Let's shake things up together in the IT staffing world
**Requisitos**:
**About You**: Skills and Attributes: You are an extraordinary partner - to account/product team and to your customers You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail
**About You**: Experience managing customer engagements and proof of concepts/value Ability to create and deliver demonstrations to small or large groups Ability to script in BASH and python, competent using the Linux CLI, and knowledge APIs Experience with enterprise infrastructure, including cloud deployments and containers Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth Ability to travel to customer sites as necessary (~25%)
**Preferred Qualifications**: You have a bachelor's degree or higher, preferably in a technical field You have an understanding of CI/CD, infrastructure as code, CSM (Gitlab, Github, Bitbucket), provisioning (Ansible, FarGate, Terraform, Cloudformation), IT operations in cloud hosted or on-prem environments (K8, vsphere, OpenStack, Oracle Cloud, EC2, GCP, or Azure), relational database management (MySQL, Postgres, MSSQL, Oracle), remote system management using SSH, WinRM, and REST APIs, BASH and Powershell CLI, as well as monitoring (DataDog, Cloudwatch, Sensu, NewRelic, ServiceNow, etc) You know and understand our space (or you’re already a fan of our product) You're experienced in enterprise and commercial support and consulting
Beneficios
Competitive salary
100% remote work
Workspace setup bonus $400 USD gross
Bonuses in September and December, $300 USD gross each
Company laptop
**Floating day (Ex**: Birthday off)
20 working days of vacation after the first year of employment
6 paid days off (PTO’s)
**Additional Programs**:
5% sales commissions if you bring a sales opportunity, and the opportunity is won.
USD $500 if you bring a new employee using our referral program.
