Technical Account Manager

hace 4 semanas

Santiago de Chile GeoVictoria A tiempo completo

Somos una multinacional, que desarrolla software para RRHH y Operaciones, **donde puedes ser tú mismo y tus ideas importan.**

Priorizamos el mérito sobre la jerarquía, **celebramos los valores y somos una jungla de diversidad.**

¿Nuestros valores? Las 4H: somos Happy, Honestos, Humildes y Hungry por crecer en todo el mundo. Queremos conquistar el mundo con nuestro increíble talento: entregar servicios de software a cada vez más países

**Responsabilidades**:
Únete al equipo de GeoVictoria como Technical Account Manager (TAM), donde serás el facilitador clave entre nuestros clientes más estratégicos y nuestro equipo de desarrollo.

**Como TAM, serás crucial para resolver problemas técnicos complejos en tiempo récord**, dar respuestas cada vez más eficientes a futuras incidencias y aportar a la satisfacción del cliente en todo momento.
- Realizar reuniones con los clientes estratégicos para comprender sus necesidades técnicas y trasladarlas al equipo de desarrollo.
- Gestionar y coordinar los requerimientos técnicos con el equipo interno para garantizar la satisfacción del cliente.
- Documentar personalizaciones y trabajos realizados para futuras referencias.
- Servir como punto de contacto principal para resolver problemas técnicos y garantizar la entrega exitosa de soluciones.
- Colaborar con diversas gerencias del cliente para asegurar la alineación de las soluciones tecnológicas con sus objetivos comerciales.

**Requisitos**:

- Título de Ingeniería Civil en Computación o Informático; o bien, Ingeniería Industrial/Comercial con experiência relevante en la gestión de clientes y levantamiento de requerimientos técnicos de proyectos TI.
- Conocimientos sólidos en herramientas TI en general, SQL, Python y programación básica.
- Capacidad demostrada para trabajar de manera autónoma y en equipo.
- Disponibilidad para trabajar presencial en Providencia, Chile.
- Excelentes habilidades blandas y capacidad de comunicación con el cliente.

**Valorable**:

- Experiência previa en roles de atención al cliente o servicio post venta en la industria tecnológica.
- Experiência en la industria de software o tecnologías de la información.
- Experiência en la gestión de relaciones con clientes clave o cuentas estratégicas.

**Ofrecemos**:

- Vestimenta libre para que te sientas cómodo mientras trabajas.
- Oficina pet-friendly ubicada en Providencia
- Café, té, fruta para que puedas recargar energías en la oficina.
- Espacios de recreación en la oficina con juegos como Arcade, ping-pong, taca-taca y una selección de juegos de mesa para momentos de relax y diversión.
- Jornada planificada de 42,5 horas semanales con banda horaria de ingreso.
- Patio y terraza con parrillas para disfrutar de actividades al aire libre.
- Caja de compensación Los Andes con descuentos y beneficios como Betterfly
- Convenio con bancos para sacar cuentas y créditos
- Medio día libre para celebrar tu cumpleaños.

**Remote work policy**:
***

**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).

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