Minestar Application Specialist- Chile
hace 2 meses
**Career Area**:
Product Support
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Job Duties: Include the following functional areas**:
Drive customer recognition of value of MineStar Command for Hauling Technology, product feature design, improved processes, and change management.
- Supports customers on the Capacitation/Training strategy and organization
- Provides on going basic training of customer personnel in areas of expertise
- Provides technical expertise related to Caterpillar MineStar Technology products.
- Provide operational support to the Autonomous Trucks operation.
- Consults with site on basic features and processes are in place to support mining technology
- Benchmarks site performance using several metrics to ensure continuous improvement
- Recommends MineStar Best Practices
- Support customers through the change management process
**NPI CONTRIBUTION**
Increase product-positioning knowledge for Caterpillar
- Provides feedback to product feature/benefits
- Participate in Field Follows as needed
**INCREASE / SHARE Technology INDUSTRY KNOWLEDGE**
- Serves as team members to establish best practices and knowledge share
**INCREASE AWARENESS & PRESENCE OF CATERPILLAR in the Mining Technology INDUSTRY**
Improve the industry’s perception of Caterpillar.
Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience at customer sites. They will provide excellent communication and build solid relationships with the customer, dealer, and Caterpillar.
Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.
**What you will have**:
**Skill Descriptors**
- **Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- **Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- **Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- **Field Support**: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
**Basic Qualifications**:
- University Degree: Mining Engineering (desired) or similar
- Advanced Microsoft Office knowledge (Powerpoint, Word, Excel, etc)
- Knowledge in data analytics and experience in data base reporting (ex. SQL, SAP BO, PowerBI)
- Working background in Mine Operation Dispatcher, Mining Planning, or Fleet Management
- Driver License
- Minimum of 1 year of experience within Mining Industry or Mining Technology (Systems and Practices)
- English Advanced
- This position offers a temporary one-year term contract.
LI
**Posting Dates**:
septiembre 6, 2024 - septiembre 15, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.
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