Delivery Manager for Software Consulting Firm

hace 2 semanas


La Florida, Chile FullStack Labs A tiempo completo

FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re most proud of:

- Offering life-changing career opportunities to talented software professionals across the Americas.
- Building highly-skilled software development teams for hundreds of the world’s greatest companies.
- Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
- Our 4.5-star rating on GlassDoor.
- Our client Net Promoter Score of 68, twice the industry average.

**The Position**:

- The Delivery Manager at FullStack (FS) plays a pivotal role in ensuring that our team members are executing on client staffing projects seamlessly and exceptionally. This role demands a deep understanding of our team members, clients, client stakeholders, projects, and the problems they seek to solve. Our Delivery Manager will be instrumental in building trust and visibility with our team and the stakeholders with the goal of maximizing FullStack's role with our clients. Their ultimate aim will be to ensure FullStack outperforms other vendors and ensures our standing as a top-tier provider.

**Responsibilities**:
**Operational and Team Management**
- Understand and articulate the problem that FS is solving for the client, and ensure we continue to provide the best solutions.
- Deep understanding of each team member under your purview, their role within the client’s team and responsibilities, skill, proficiency, reliability, productivity and level of trust built with the client.Deep understanding of the clients business, organization, stakeholders, teams and projects.
- Serve as the primary contact for escalating operational issues such as team dynamics, performance, and availability.
- Conduct recurring one-on-ones with team members and gather feedback from the client's focal points for performance improvement.
- Regularly audit time entries to ensure tasks are being accurately logged.
- Support the onboarding of client resources onto projects and ensure that all developers are meeting both client and FSL performance standards.
- Identify performance issues and provide necessary and implement a plan to resolve the issues.

**Client Engagement and Account Management**:

- Identify and maintain trusted team members on client projects (FullStack’s internal team leads) who can help identify and resolve issues and help with selecting and onboarding new team members.
- Act as the bridge between the client, Sales, and CS teams to define client needs, role requirements, and engagement expectations.
- Maintain an intimate understanding of client projects and visions to ensure alignment and expectations are met consistently.
- Support account leads in conducting Quarterly Business Reviews (QBRs), gathering both internal and external feedback, and providing insights to clients regarding our partnership and their projects.
- Track and help manage budgets, SOWs, and other reporting-related activities on client projects

**New Business Development and Value Proposition**:

- Support the Sales and CS team in identifying areas of growth and potential to strengthen the FullStack value proposition.
- Provide proactive ideas and solutions to clients when appropriate
- Note: It is essential for the Delivery Manager to know each team member and their respective skills, roles, and importance from the client's perspective. The Delivery Manager will also communicate our Performance Management strategies to clients, ensuring they feel supported and equipped to address any performance issues promptly.

**Required Skills**:

- Proven experience in a similar role within a software consulting firm.
- Prior experience in software development/engineering (as a developer or PM)
- Deep understanding of software and IT projects, how they get delivered, built and released
- Exceptional interpersonal and communication skills.
- Detail-oriented with strong organizational and project management skills.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent problem-solving skills and a proactive approach to resolving issues.
- Familiarity with performance management processes.
- Comfortable working in a fast-paced, dynamic environment.

**Benefits**:

- Competitive Salary.
- Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- Health, dental, vision insurance.
- 401(k) w/ 4% match.
- Virtual company events e


  • Account Manager- Marriott

    hace 3 semanas


    La Florida, Chile Jonas Software A tiempo completo

    Job Description: Account Manager, Client Marketing-Brand Team Summary of Position: The Account Manager is responsible for the day-to-day management of hotel and resort client marketing campaigns on our Brand team working with our Marriott clients. Critical to the position is maintaining high levels of customer service and meeting or exceeding client...

  • Account Manager- Marriott

    hace 2 semanas


    La Florida, Chile Jonas Software A tiempo completo

    Job Description:Account Manager, Client Marketing-Brand TeamSummary of Position:The Account Manager is responsible for the day-to-day management of hotel and resort client marketing campaigns on our Brand team working with our Marriott clients. Critical to the position is maintaining high levels of customer service and meeting or exceeding client...

  • Vehicle Delivery Manager

    hace 3 semanas


    La Florida, Chile Fisker Inc A tiempo completo

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Account Manager

    hace 2 semanas


    La Florida, Chile Jonas Software A tiempo completo

    Job Description:Summary of Position:The Account Manager is responsible for the day-to-day management of hotel and resort client marketing campaigns. Critical to the position is maintaining high levels of customer service and meeting or exceeding client expectations. The Account Manager is the facilitator of clear and accurate communication to other...

  • Vp - Consulting

    hace 2 semanas


    La Florida, Chile AmerisourceBergen A tiempo completo

    What you will be doing-:Leads a team of scientific consultants focused on delivering a variety of strategic services, to include health economics, outcomes research, and/or market research. Works with senior management to develop and implement strategies and tactics that will lead to growth in both the scientific service offerings and the overall business....

  • Associate Director

    hace 4 semanas


    La Florida, Chile Gartner A tiempo completo

    **Description**: **Director, IT Strategy Consulting,** **About the role**: Gartner’s Consulting business is an _extension _of Gartner’s industry-leading IT Research. From CIOs, to leaders in business and government, we help Gartner clients across enterprises translate insights into transformational actions and achieve their mission-critical priorities....

  • Solution Consulting

    hace 2 semanas


    La Florida, Chile FICO A tiempo completo

    FICO (NYSE:FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potentialThe Opportunity- "FICO's Customer Communications Services (CCS) is a premiere product leveraged by financial institutions to enhance their originations, collections,...

  • Client Manager

    hace 2 semanas


    La Florida, Chile Navis Consulting A tiempo completo

    Undisclosed- Permanent- Tom Settle Client Manager (Yachts) - Permanent - Ft Lauderdale, FL - Excellent packageThis is an excellent opportunity to join a global Yacht Management company based in their Ft Lauderdale office.Due to expansion, we are looking for a new Client Manager to manage the Yacht Management Client relationship and ensure that contractual...

  • Client Manager

    hace 3 semanas


    La Florida, Chile Navis Consulting A tiempo completo

    Undisclosed- Permanent- Tom Settle- +44 23 9232 2359**Client Manager (Yachts) - Permanent - Ft Lauderdale, FL - Excellent package** This is an excellent opportunity to join a global Yacht Management company based in their Ft Lauderdale office. Due to expansion, we are looking for a new Client Manager to manage the Yacht Management Client relationship and...


  • La Florida, Chile Jonas Software A tiempo completo

    Job Description:Vizergy, an award winning hotel internet marketing firm, is seeking a highly talented Account Coordinator. An ideal Account Coordinator will be a detail conscious individual who wants to work with a dynamic, industry leading team. The position holder will be responsible for managing assigned cases, handling phone queue, technical support of...

  • Director of Delivery

    hace 1 semana


    La Florida, Chile FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...


  • La Florida, Chile RingCentral A tiempo completo

    Professional Services Consultant Manager (UC/CC) **Job Type**: Full Time Location: Remote anywhere in the U.S. Department: Implementation Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us,...

  • Solution Consulting

    hace 3 semanas


    La Florida, Chile FICO A tiempo completo

    FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity - "FICO’s Customer Communications Services (CCS) is a premiere product leveraged by financial institutions to enhance their originations,...

  • Sales District Manager

    hace 3 semanas


    La Florida, Chile Global Payments (Beamery) A tiempo completo

    **Description**: **Sales District Manager** Essential Job Functions: - Prospect AdvancedMD practice management software solutions and associated services to potential accounts within a designated sales specialty - Consult with physician practice to improve processes within the practice - Grow add-on sales to existing assigned accounts - Demonstrate...

  • Sales District Manager

    hace 3 semanas


    La Florida, Chile Global Payments (Beamery) A tiempo completo

    **Description**: **Practice Direct Core District Manager** Essential Job Functions: - Prospect AdvancedMD practice management software solutions and associated services to potential accounts within a designated sales specialty - Consult with physician practice to improve processes within the practice - Grow add-on sales to existing assigned accounts -...

  • Account Coordinator

    hace 2 semanas


    La Florida, Chile Jonas Software A tiempo completo

    Job Description: Account Coordinator, Client Marketing-Brand Team Summary of Position: The Account Coordinator is responsible to help support the day-to-day management of hotel and resort client marketing campaigns on one of our Brand team pods working with our Marriott clients. Critical to the position is maintaining high levels of internal and external...

  • Project Manager

    hace 2 meses


    La Florida, Chile Lerner Management Consulting A tiempo completo

    **_Contact H&A for Details_**: **Position Details & Responsibilities**: Our client is an organization that provides a wide range of construction and equipment services. They are seeking a **Project Manager** to join their team in **Florida**. The Project Manager holds a key role in a wide range of responsibilities across the project lifecycle, spanning from...


  • La Serena, Chile BairesDev SA A tiempo completo

    Who we are BairesDev is proud to be the fastest-growing company in America. With people on five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Account Coordinator

    hace 2 semanas


    La Florida, Chile Jonas Software A tiempo completo

    Job Description:Account Coordinator, Client Marketing-Brand TeamSummary of Position:The Account Coordinator is responsible to help support the day-to-day management of hotel and resort client marketing campaigns on one of our Brand team pods working with our Marriott clients. Critical to the position is maintaining high levels of internal and external...

  • Sales District Manager

    hace 2 semanas


    La Florida, Chile Global Payments (Beamery) A tiempo completo

    Description:Sales District ManagerEssential Job Functions: Prospect AdvancedMD practice management software solutions and associated services to potential accounts within a designated sales specialty Consult with physician practice to improve processes within the practice Grow addon sales to existing assigned accounts Demonstrate AdvancedMD practice...