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Customer Support Specialist

hace 4 semanas

Chile Pearl Abyss America A tiempo completo

**Pearl Abyss America, Inc**. - the team behind **Black Desert** andthe upcoming titles **DokeV** and **Crimson Desert** - is seeking ahigh-performing, creative, results-oriented and quality-obsessed**Customer Support Specialist** to help accelerate our gaming reach tomillions of Black Desert players in South America.

The videogames industry is transforming how players are entertained,communicate with each other, and interact online and on their digitaldevices. Our company needs a **Customer Support Specialist** who lovesvideogames and has an entrepreneurial spirit with relentless tenacityto get things done.

You genuinely love videogames, the gameplayers, their communities and their passion for games and facilitateto help them improve the game live-service quality. You will activelyinteract with the players both in the game and in the community -working closely with other team members in the liveoperations.

**LOCATION: Brazil or Chile** (Remote)

**JOBTYPE**: Contract (8 to 12 months)

**RESPONSIBILITIES**
-Ensure all inbound player inquiries are handled in time of our ServiceLevel Agreement (SLA)
- Maintain solid player relationships byhandling questions and concerns with speed and friendliness.
-Follow up with customers to ensure technical issues have beenresolved.
- Identify and escalate (real-time) incidents within thegames or the community.
- Contribute to issue deflectioninitiatives such as self-help tools to improve player experience.
-Actively engaging with players in game-chat while maintaining afriendly environment (moderation).
- Analyze, confirm and reportmalfunctions within the games or on the platform.
- WeeklyReporting on user pain, feedback and operational incidents.
-Assist with South American Localization and participating withCommunity Events such as our Live Operations Events.

**MINIMUMQUALIFICATIONS**
- Bilingual proficiency in Spanish/Portuguese andEnglish
- High School Degree or above
- 1+ Years’ experienceworking in a customer service, community management or relatedfield
- Strong customer service ethic and great interpersonalcommunication skills
- Creativity, curiosity, and a willingness tolearn and grow
- Ability to work well in a team
- Good writingskills
- Strong communication skills and the ability to adaptquickly
- Passion for video games and must have a certainunderstanding of mobile games
- Cheerful personality and beresponsible at work
- Experience in customer service in the gamingindustry a big plus

**PREFERRED QUALIFICATIONS**
- AvidBlack Desert Online player
- Experience in assisting the shippingor managing support for at least one game / software product
-Experience working in the gaming, entertainment or tech industry aplus
- Strong familiarity with the game you will be supporting
-Ability to self-motivate and keep the project moving, especially whenworking solo
- Organized, dependable, knowledgeable and detailoriented
- May require evening and weekend hours.
- Experiencewith analytics tools -- such as Google Analytics, Tableau,SQL

**Job Type**: Contract
Contract length: 8months

Application Question(s):

- What is your favoritevideo game?
- If you play Black Desert Online, do you play Console,Mobile and/or PC?

**Experience**:

- Customer Service(preferred)

**Language**:

- English (required)
-Spanish (required) Welcome This site asks for consent to use your data

perm_identity

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Store and/or access information on a device

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Create profiles for personalised advertising

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Use profiles to select personalised advertising

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Use profiles to select personalised content

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Measure content performance

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Develop and improve services

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Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: Probabilistic identifiers, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Precise location data, Device identifiers, Non-precise location data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, User-provided data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, Device identifiers, Non-precise location data, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, User-provided data, Device identifiers, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Device identifiers, Non-precise location data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, User-provided data, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, User-provided data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Precise location data, Device identifiers, Non-precise location data, IP addresses

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, User-provided data, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, User-provided data, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data

Data collected and processed: Precise location data, Device identifiers, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, User-provided data, Device identifiers, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Device identifiers, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, User-provided data, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device identifiers, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Precise location data, Device identifiers, Non-precise location data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, User-provided data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, User-provided data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, User-provided data, Device identifiers, Non-precise location data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Device identifiers, Non-precise location data, Browsing and interaction data, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device identifiers

Data collected and processed: Users’ profiles

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Non-precise location data, Privacy choices, IP addresses

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Non-precise location data

Data collected and processed: Device characteristics, User-provided data, Precise location data, Device identifiers, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Device identifiers, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Precise location data, Device identifiers, IP addresses

Data collected and processed: Device characteristics, User-provided data, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Browsing and interaction data, Privacy choices, Users’ profiles

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, IP addresses

Data collected and processed: Device characteristics

Data collected and processed: Non-precise location data, IP addresses

Data collected and processed: Device characteristics, IP addresses

Data collected and processed: Device identifiers, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Device identifiers, Non-precise location data, IP addresses

Data collected and processed: Device characteristics

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics

Data collected and processed: User-provided data, Device identifiers, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Device characteristics, Precise location data, Device identifiers, Non-precise location data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, User-provided data, Device identifiers, Browsing and interaction data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, User-provided data, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Device identifiers, Browsing and interaction data, Users’ profiles, IP addresses

Data collected and processed: Device characteristics, Device identifiers, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device identifiers, Non-precise location data, Privacy choices, Users’ profiles, IP addresses

Data collected and processed: Probabilistic identifiers, Device characteristics, Device identifiers, Browsing and interaction data, IP addresses

Data collected and processed: Non-precise location data, IP addresses

Data collected and processed: IP addresses

Data collected and processed: Device characteristics, Device identifiers, Non-precise location data, IP addresses

Data collected and processed: Device characteristics, Authentication-derived identifiers, Device identifiers, Non-precise location data, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device identifiers

Data collected and processed: Device characteristics, Device identifiers, Browsing and interaction data, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Privacy choices, IP addresses

Marketing Science Consulting Group, Inc. #J-18808-Ljbffr

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