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Card Authority and Disputes Administrator
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Card Authority and Disputes Administrator At Paymentology , we’re redefining possibilities in the payments space. As the first truly global issuer‑processor, we empower banks and fintechs to launch and manage Mastercard and Visa cards at scale across more than 60 countries. Responsibilities Handle and process cardholder disputes involving authorized and unauthorized transactions. Conduct detailed investigations using multiple internal systems and external partners. Validate data accuracy and ensure all documentation meets compliance and network standards. Determine appropriate actions and craft timely, accurate responses to networks within SLA and regulatory timelines. Oversee card authority processes including transaction approvals, declines, and authorization reviews. Provide guidance to internal teams and clients on dispute outcomes, escalations, and card authorization queries. Maintain current knowledge of card scheme rules, dispute categories, and operational procedures. Contribute to continuous improvement initiatives in dispute resolution, authorization processes, and reporting accuracy. Qualifications Strong understanding of Visa/Mastercard dispute and card authorization processes and compliance standards. Skilled in Microsoft Office Suite (Excel, Outlook, Word) and case management tools. Excellent written and verbal English communication skills. Analytical, customer‑centric, and detail‑oriented, with the ability to work to tight deadlines. Able to coordinate with card network partners, client operations teams, and internal reconciliation staff to ensure compliance and customer satisfaction. 2–4 years in dispute resolution, card operations, or financial customer service. Benefits At Paymentology , it’s not just about building great payment technology—it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work and the freedom to grow in a supportive, forward‑thinking environment. #J-18808-Ljbffr
