Pre-Field Rep- Product Support Operations Rep

hace 2 semanas


Santiago, Metropolitana, Chile Caterpillar Brazil A tiempo completo

Pre-Field Rep- Product Support Operations Rep

Pre-Field Rep- Product Support Operations Rep

Apply locations: Santiago, Region Metropolitana de Santiago

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R0000279498

Career Area: Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world.

As a Product Support Operations Representative, you will be a vital part of our dealer development team. Responsible for ensuring our customers receive exceptional services and assistance. You will work closely with our Dealer Network to address their inquiries and provide timely solutions.

What you will do:

  1. Accountable for identification, analysis and resolution of service needs and problems in assigned discipline/district.
  2. Perform complex analysis work, identify and resolve problems that are more strategic in nature.
  3. Identify and implement performance gap solutions.
  4. Consult with dealers on process improvement methods, assisting with process evaluation and dealer participation in Caterpillar improvement programs.
  5. Apply knowledge of products, technology, industry, and product support, in support of Caterpillar, dealer and customer expectations and needs.
  6. Advise on existing and potential customer service issues and improvement measures by analyzing and reporting on commercial impact of product problems.

What you have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.

Effective Communication: Understanding of effective communication concepts, tools and techniques.

Negotiating: Knowledge of successful negotiation concepts and techniques.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving problems.

Relationship Management: Knowledge of relationship management techniques.

Basic Requirements:

  • Bachelor´s degree in Engineering.
  • 1 to 2 years of previous experience in Customer Support, preferably in Construction, Mining or Technology Industry.
  • Strong technical aptitude and ability to understand product functionalities.
  • English Advanced.

Top candidates will have:

  • Experience with Dealers.
  • Experience with Services.
  • Knowledge in the Construction Industries, Mining Industries and Energy & Transportation.

Posting Dates: febrero 24, 2025 - marzo 3, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

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