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Product Support Operations Consultant

hace 4 semanas

Santiago, Metropolitana, Chile Caterpillar Financial Services Corporation A tiempo completo

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United States

Product Support Operations Consultant

Santiago

CLP 20,000,000 - 40,000,000

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Why you want the job

WE BUILD WHAT MATTERS
What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters

The Electric Power Division has an exciting opportunity for an Electric Power Product Support Operations Consultant based in South America. As an Electric Power Product Support Operations Consultant at Caterpillar, you will be Caterpillar's in-territory representative for Electric Power product problem management in southern South America to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements. You will also be responsible for carrying out Electric Power product support development initiatives in partnership with internal organizations and dealers in their territory. You will have a direct bottom line impact on Caterpillar and dealer financial results.

What You Will Do:

  1. Goodwill administration on Electric Power products serviced by Caterpillar dealers.
  2. Be Caterpillar's liaison to their dealers for matters related to Electric Power product support by establishing and maintaining excellent relationships with dealership managers/staff and managers/staff within various marketing and engineering organizations at Caterpillar.
  3. Represent Caterpillar, as required, during meetings with customers in matters related to Electric Power product support.
  4. Ensure dealers have the capability and capacity to troubleshoot and service all Electric Power products they sell, including natural gas gensets, diesel gensets, and electrical distribution equipment.
  5. Develop dealer technical capabilities in servicing Mannheim sourced gas genset product.
  6. Working with dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
  7. Facilitating factory technical assistance to dealers as required.
  8. Understanding customer/dealer market needs and communicate this within Caterpillar's Electric Power organization.
  9. Working with the Electric Power Global Accounts organization to support major customers.
  10. Support product groups and commercial groups in the development, testing, and implementation of corporate programs and initiatives (technical and commercial). Up to 50% travel requirement including international travel.

What You Have (Required Skills)

  1. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  2. Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  3. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  4. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  5. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Basic Qualifications:

  1. Bachelor's Degree
  2. Industry experience (electric power)
  3. Caterpillar Products (machines, equipment)
  4. Basic understanding of diesel and natural gas generator set operation and maintenance

Top Candidates will also have:

  1. Bachelor's degree in mechanical or electrical engineering
  2. Solid understanding of prime/continuous natural gas engine applications
  3. Experience working in a Caterpillar marketing or engineering group
  4. Experience working with Caterpillar dealers
  5. Thorough technical capability with both Lafayette and Mannheim gas engine product
  6. Technical knowledge of and experience with mechanical failure analysis
  7. Basic understanding of Caterpillar's network for new and remanufactured parts
  8. Basic understanding of electric power distribution systems, and their maintenance requirements
  9. Completion of Caterpillar Electric Power (CEP) I and II courses

Additional Information:

  1. Travel required 50%

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Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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