Technical Support Manager

hace 6 días


Región Metropolitana de Santiago Chile Imou A tiempo completo

Technical Support Manager We are currently searching for a Technical Support Manager to support our business development in Argentina/Chile for our Smart Home brand IMOU. Who Are We? IMOU is a global leader in the Smart Home segment and has built a reputation overseas as the go-to vendor for Smart Security & Smart Home. Set up as a subsidiary of Dahua Group, the second‑largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology easier to operate and use. IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IoT, Smart Robotics, Storage & Cloud. Our mission is to make Smart Home more affordable, effortless to use and easily accessible to our customers. Job Description Offline and online training work – trainees: sales team, distributors, resellers, installers, promoters. Typical training scenarios include new product launches, new customer development and quarterly regular training. Service objects: distributors, resellers and installers. Typical problems: installation issues, links, video playback, etc. Processing method: Facebook, phone, chat software. Offline technical support – service object: distributors, resellers and installers. Typical scenario: Resolve technical problems on site and address product quality issues. Translation – sorting out localized user guidance materials. General issues, quick installation manuals in local language, operation video shooting. Product promotion – annual customer meetings, new product launches, industry exhibitions. Main role: product presentation, technical solutions and sample booth setting. App operation and promotion – PartnerInstaller App: update product material, promote the App to resellers and installers. Job Requirements 3-year experience in a technical support position. Deep knowledge in IT/CCTV/Technology products. Familiar with CCTV, smart home, WiFi camera industry. Qualifications Bachelor degree in a technical or related field. Good Spanish and English reading, writing and speaking proficiency preferred. Good interpersonal, written oral communication and presentation skills. Customer-oriented. Accustomed to frequent business trips. Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service and Product Management Industries: Appliances, Electrical, Electronics Manufacturing and Security and Investigations #J-18808-Ljbffr



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