Ejecutivo Customer Service

hace 1 mes

Santiago, Metropolitana, Chile SCHGroup: Hunting & Solutions A tiempo completo

Principales Funciones:

Asegurarse que la carga con productos alimentarios será resguardada con el fin de mantener un producto inocuo durante todos los puntos de su transporte.Contacto con cliente: llamar y comunicarse diariamente con cliente para; solicitar programaciones, obtener el feedback del servicio realizado, mantener y obtener servicios.Registro servicios: revisar el correo diariamente, registrando servicios y programaciones.Envío de asignaciones: Enviar diariamente a cliente, asignaciones de transporte, para los servicios programados.Envío de estatus: solicitar información a operaciones e informar a cliente del avance de sus servicios.Envío de Preliquidaciones: Completar planilla y enviar semanalmente a cliente costos asociados al servicio prestado, registrando en la misma planilla la aprobación, una vez aceptada.Reconocer el valor del cliente: Mantener un trato cordial en todo momento, entendiendo la importancia del cliente y lo que su mercancía significa, transmitiendo seguridad y asistencia cada vez que sea necesario.Comprender y adaptarse a las necesidades del cliente: Ser analítico en las necesidades del cliente y flexible en sus horarios y/o requerimientos, adaptar el servicio a su medida, siempre que sea posible.Atender dudas, reclamos y comentarios: Atención constante, durante la entrega del servicio, aclarando dudas, solicitando feedback de cliente en base a presentación de servicios.Detectar oportunidades de mejora: Revisión constante del servicio prestado, detectando oportunidades de mejora, y entregas de un grato servicio, generando valor agregado sin costo.Construir canales de comunicación valiosos: Ver y mantener a cliente, como un partner estratégico, donde el crecimiento generará valores mutuos. Realizar llamados semanales, reportes mensuales, análisis constante de potenciales reportes.Llegar a ser experto en el área de trasporte: atender al cliente en base al conocimiento, manejar el servicio y contar con todas las herramientas y conocimientos necesarios, para apoyarlo y orientarlo en las necesidades de sus servicios.Mantener al cliente: Del CS dependerá el cumplimiento del presupuesto, y en consecuencia conseguir mássolicitudes de servicios de parte del cliente. El CS será responsable del tiempo que el cliente se mantenga dentro de la empresa.

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