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Analista Customer Success
hace 4 meses
Hemos desarrollado un ecosistema para optimizar la liquidez y capital de trabajo sobre la base de facturas.
Gracias a nuestra tecnología, los proveedores de grandes compañías tienen acceso a múltiples fuentes de financiamiento, permitiéndoles acceder a las mejores tasas y condiciones del mercado.
Se parte de la Startup que está revolucionando la industria del financiamientoFunciones del cargo:
Estamos buscando a nuestro próximo
Analista Customer Success para unirse a un equipo dinámico, joven y en expansión.
Será responsable de gestionar e implementar la estrategia comercial de onboarding y de fidelización de clientes, además de identificar y proponer mejoras en todo la experiência del usuario.
Responsabilidades
- Responsable del proceso de onboarding, seguimiento y soporte del cliente en la plataforma.
- Cultivar la relación cercana con nuestros clientes generando canales de feedback y evaluación de nuestro servicio (testimonios, entrevistas, focus group, etc).
- Analizar la información e identificar aspectos del servicio que se pueden mejorar.
- Atender requerimientos de potenciales clientes a través de los distintos canales de atención.
- Crear y actualizar la información de nuestros clientes en CRM.
- Trabajar con Analytics para generar oportunidades de fidelización.
- Gestionar los requerimientos tecnológicos que mejoren la experiência del usuario.
Requerimientos del cargo:
- Recién egresado de Ing. Comercial, Administración o carrera afín.
- Excelentes habilidades comunicacionales y de trabajo en equipo
Mentalidad Startup
- Ganas de trabajar en un ambiente dinámico, joven y desafiante.
- Foco en experiência y satisfacción del cliente.
- Proactividad para proponer cambios y mejoras.
- Manejo de herramientas: Excel, Google Analytics y CRM (no excluyente).
Condiciones:
- Seguro complementario
- Seguro catastrófico de salud
- 2 medias jornadas al año para trámites administrativos
- Medio día libre en el mes de tu cumpleaños
- Trabajo con flexibilidad horaria: trabajamos por objetivos.
- Modalidad de trabajo: Híbrido.
- Sesiones de capacitación y feedback constante.
- Ambiente laboral joven y agradable
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Health coverage btrust.finance pays or copays health insurance for employees.
Informal dress code No dress code is enforced.
Remote work policy:
Hybrid
This job takes place some days from home and others at the office.
