![General Motors](https://media.trabajo.org/img/noimg.jpg)
District Service Manager
hace 2 semanas
Job Description:
Remote:
This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.
CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration.
District Service Manager is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations.
Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
As a
District Service Manager for
Buick/GMC , you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases.
Responsibilities:
- Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration
- Provides coaching to dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration
- Service department efficiency
- Improve dealership service cycle time
- Advance vehicle repair issues for additional support
- Support dealership processes to prevent delivery of vehicles with open recalls
- Champion the resolution of Customer Assistance Center (CAC) cases
- Engage with customers in special cases
- Resolve Goodwill, Warranty and Policy Requests
- Ensure district STS training compliance
- Responsible for improving the customer experience
- Ensure compliance to parts retention policies for warranty repairs
- Other responsibilities as assigned
Qualifications:
- 2 years of handson experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required
- Must be willing and able to talk to GM/Dealer Guests to resolve customer concerns
- Strong ability to multitask
- Ability to focus on and meet assigned deadlines
- Strong written and oral communication skills
- Experience with
Microsoft Office Suite:
Excel, PowerPoint, Word, Teams, etc.
- Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
- Ability to work crosscollaborate with customers and partners
- Ability to analyze data and improve processes
- Cultivates open, inclusive culture that supports learning and encourages collaboration
- The ability to legally operate a motor vehicle on a regular basis is required
PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.
About GM:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us:
We aspire to be the most inclusive company in the world.
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.
Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview:
The goal of the General Motors total rewards program is to support the health and well-being of you and your family.
Our comprehensive compensation plan incudes, the following benefits, in addition to many others:- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information:
General Motors is committed to being a workplace that is not only free of discrimination, bu
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