Value Added Services

hace 2 semanas


Santiago, Metropolitana, Chile DHL A tiempo completo

Ubicación:
Santiago, Chile


En DHL Global Forwarding Chile estamos en la búsqueda de profesionales para la posición
Value Added Services (VAS) Team Leader.

Te invitamos a que formes parte de nuestro equipo


El principal objetivo de la posición es asegurar la excelencia operativa del área de transporte terrestre nacional e internacional, impulsar la estrategia del área y de la compañía, apoyar activamente al área comercial y financiera para lograr el objetivo presupuestario del área y de la compañía en línea con los valores de DHL.


Principales funciones y responsabilidades:

Operativas

  • Monitorear las operaciones del departamento y organizar las tareas del equipo de la forma más eficiente posible, garantizando un alto estándar de servicio al cliente.
  • Manejar/Ser contacto principal para una o más cuentas de alto volumen y con mayor complejidad.
  • Establecer controles en los distintos servicios prestados.
  • Liderar los QBRs con los clientes principales y en coordinación con las otras áreas del DHL.

Financieras:

  • Proponer planes de ahorro de costos para la operación.
  • Realizar en conjunto con el VAS Controller análisis financieros para garantizar un GP adecuado en todas las cuentas de su portafolio y el de su equipo.
  • Revisión periódica de tarifas y costos para garantizar una operación rentable.

Comercial:

  • Apoyar la estrategia comercial y ser un canal de comunicación entre el área comercial, VAS Commercial Center y la operación.
  • Generar barreras de salida de clientes existentes (por ejemplo, apoyar el desarrollo de un EDI con un sistema de un cliente).
  • Presentar nuevos proveedores según las necesidades del negocio apoyando al área de Procurement.

Calidad y KPIs:

  • Realizar seguimiento a los KPIs (métricas) operativos incluyendo medición y análisis de productividades, discutirlas con el equipo y elaborar planes de acción en caso de incumplimiento
  • Asegurar la implementación de buenas prácticas dentro de la operación así como un continuo mejoramiento de los procesos e instrucciones de trabajo

Requisitos:

  • Ingeniero en Logística, Comercio Exterior, Transporte Internacional o carreras afines.
  • Experiência mínima de 5 años en posiciones como Líder de Equipos
  • Experiência en Transporte Terrestre Nacional e Internacional
  • Conocimientos en herramientas de mejora continua y resolución de problemas. Manejo de TMS
  • Nível de inglés hablado y escrito: intermedio avanzado
  • Manejo de herramientas de Office: Manejo avanzado en paquetes de cómputo (Office) y Excel.

Habilidades y Competencias:

  • Fuertes habilidades de liderazgo y gestión de equipos.
  • Excelentes habilidades comunicación
  • Atención y servicio al cliente (vocación de servicio).
  • Excelentes habilidades comerciales y de negociación.
  • Fuertes habilidades analíticas.
  • Habilidades para trabajar en equipo y colaboración.
  • Proactividad y solución de problemas.
  • Adaptación al cambio.
  • Organización y administración del tiempo



¿Por qué deberías unirte a nuestro equipo?


Tendrás la oportunidad de trabajar en una empresa internacional con un entorno multicultural, donde podrás explorar nuestras oportunidades de capacitación y desarrollo y convertirte en un experto en Logística.

En DHL trabajamos en equipo para seguir fortaleciendo nuestra cultura inclusiva y ofrecemos igualdad de oportunidades. Evaluamos a los postulantes sin distinción de género, religión, personas con discapacidad, etnia, entre otras características.

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