Field Manager Aftermarket
hace 2 semanas
Job Description:
Field Manager Aftermarket
Remote:
This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.
Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency.
Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future.
And the ambitious commitments we've made are moving us closer to realizing this vision.
The
Field Manager Aftermarket professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores.
They often act as consultants to the dealers and IAMs, and work reciprocally with them on the development and implementation of their business plans.
They may be involved in a variety of initiatives including:developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training.
Responsibilities:
- Act as a liaison between GM, it's dealerships, or IAM stores
- Facilitating mentorship and consulting to ensure monthly / yearly sales and service objectives are met
- Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
- Assist in product launches to ensure streamlined marketing and advertising between dealer, IAMs and GM
- Build and manage relationships
- Monitor personnel training and ensure compliance with GM requirements/objectives
- Assist with inventory management, including vehicle and or parts ordering and inventory stabilizing
- Analyze dealer sales, local market, and competition to identify revenue opportunities
- Increase sales of GM vehicles and parts to its customers
- Assist in customer problem resolution
- Performs other related duties as assigned
Qualifications:
- Aftermarket experience within automotive industry required
- Bachelor's degree preferred
- Ability to travel both day and overnight
- Proficient with MS office suite
- Pulling data and creating report experience
- Strong verbal and nonverbal communication required
Competencies:
- Builds Relationships
- Communicates Powerfully and Prolifically
- Drives for Results
- Problem Solving
- Demonstrates Innovation and Creativity
- Shows Initiative
- Adaptability
- Inspires & Motivates Others to High Performance
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us:
We aspire to be the most inclusive company in the world.
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.
Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.
Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview:
The goal of the General Motors total rewards program is to support the health and well-being of you and your family.
Our comprehensive compensation plan incudes, the following benefits, in addition to many others:- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.
We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.
We understand and embrace the variety through which people gain exp-
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